Le Palais Art Hotel Prague

"The perfect base away from the hubbub of central Prague but close enough to be very easily walkable. The room was perfect and breakfasts on the sunny terrace set us up for the day. If you wanted to be a stagger away from a pub or were less able to enjoy the walk home at the end of the day find somewhere more central but for us it was the perfect haven from which to see Prague and very reasonably priced."

"Le Palais Art Hotel Prague is an elegant and beautiful hotel outside of the historic center of Prague. It's location is in a quiet residential area with plenty of restaurants and shops close to street cars that can take you to the historic center in minutes. The room was so pretty, yellow with lots of light during the day and quiet and dark at night. I had a good night's sleep on the comfortable bed."

"The rooms are really nice, very comfortable bedding and furnishings excellent breakfast and best of all for us the staff are incredible. Here's what happened to us..... I would like to write and thank in particular your receptionist Zuzana. During our stay (day 2) my husband (Wayne) was taken seriously ill with pneumonia. I went to Zuzana to ask if she knew of a doctor I could find/call as Wayne needed urgent medical help and in a foreign country I did not know what to do nor did I know whom to ring.  Zuzana became a super human. She took down all my details, all the details of my Wayne's symptoms and suggested she , she, ring the emergency number. She did not say  " you need to....."  she did not say  " not my problem"  she took the problem and gave me the breathing space I needed. I was scared and so upset with Wayne behind so so ill. She rang and explained fully that we don't speak Czech, he was very very ill, we were very scared. She told me to go back to the room and she would bring the ambulance people up to us and I'm not too worry as it's all under control. This woman is an angel.  The ambulance arrived she bought them up, made sure I was ok.  We went to hospital and 7 hours later we came back with medication etc. The first thing Zuzana did was to ask how we are, ANYTHING we need just ask. She got some tea made for me and some juice for my Wayne , I felt so looked after and so did he.  The attention to detail, the care,  the empathy was simply wonderful and outstanding.  All this she did whilst simultaneously doing her job of front of house with other customers.  No panic, just utter professionalism and compassion.  The next morning ( today Sunday) again first thing..... How is he and how are you?  If you need anything please just ask and it will happen.  And the most amazing part of all is this??? She her self was feeling unwell the entire time and yet it did not stop her.  This email needs to be shown to everyone that this is how you care for guests, and this will go on to trip advisor and Google reviews to show that a hotel does not have to be sterile and stuffy etc it can be a gentle caring place but still be highly professional.  You could say that she has had good training, and I'm sure she has, but training someone does not guarantee they will be good, it only means they were shown what to do. We will tell everyone about Zuzana and le palis hotel and this is THE hotel to stay at. Sad for us we leave tomorrow and have seen nothing of what Prague has to offer due to being stuck in the room.  Would you please inform your director  Josef Neufus he needs to know how good Zuzana is.  "