Hotel U Zlateho Stromu Prague by BHG

"We booked a family room for 3 adults, but they gave us a room behind the hotel where the workers were staying. You have to go through the construction site to get to the room. The third bed is a 150 cm child's bed. The hotel photos don't match the room we stayed in at all. It's a disgrace. The room is above the bar, noisy until 3 am."

"After reading reviews I was feeling slightly worried about our stay at this hotel but as soon as we arrived and were shown our room all those worries went away. We arrived I think around 10am and were told our rooms will be ready at 2pm so we left our backs and went for a wonder, arriving back at 2pm and our rooms were ready as promised. You go up some stairs to the reception which are a bit mishaped and wonky which I thought added character to an old building. Reception staff really friendly and helpful. We were shown to our rooms back out the main building and through some big doors on the left and through what was the ‘building site entrance’. We were aware through On The Beach that there was building work so this did not bother us at all. I have uploaded the photos of the work, doors and gates we had to get through to reach our rooms using the 4 keys provided which made it feel very safe and secure. We did not really hear any building work going on so again no bother for us. The room we thought was great, loads of space, yes the furniture is tired but who cares! The bed was firm but for me the big pillow was too soft it would have been nice to have extra choice. We had a chargeable mini bar, robes, slippers and even an umbrella to use if needed. We stayed in room 2 which is on the front with single pane windows so you do hear everything out on the street. It can be very noisy from people, traffic and music. The music stopped I think before midnight. We did wake from some noise but managed to sleep through most and it really didn’t bother us that much but I can understand why people might struggle and not like it. The room got quite warm too as the weather warmed up throughout our stay but the air on wasn’t currently working. There was a fan in the room we could have used but funnily enough I don’t like the noise of a fan. The toilet was wobbly and not secure when using it and it leaked a little around the bottom. Our friends who stayed in room 3 next to us said theirs was the same. We had an over shower bath, twin sinks with a huge room but our friends had a smaller room, single sink and walk in shower and an extra single bed. We ate breakfast which was nice and good choice. The cooked breakfast did cool too quickly after plating up though so could be kept warmer. We also ate in the restaurant and every dish we chose was really nice and filling. Again all the staff in the bar and restaurant were great and friendly and looked after us. All of us agreed regardless of the noise we would definitely stay again at this hotel. The location is fantastic."

"This was an extremely disappointing stay and absolutely not what I would expect from a 4-star hotel. Firstly, our room was not located in the main hotel building but in a separate block which honestly felt more like a building site. The area appeared unfinished and poorly maintained, with cables hanging out of the walls and visible construction elements. You can see this clearly in the photos I’ve attached. Secondly, we had booked a double room with an extra-large bed, yet what we were given was a very small room with two single beds placed one behind the other because there wasn’t even enough space to put them side by side. This was completely different from what we had booked and extremely uncomfortable. The room was cramped, poorly presented and did not match the description or expectations of a 4-star hotel. The photos I’ve uploaded show the condition of the room and the surrounding building. Overall, the experience felt misleading and far below the standard advertised. If these rooms are located in a separate building that appears unfinished, this should be made very clear to guests at the time of booking. Very disappointing and unfortunately not somewhere I would stay again or recommend."