Atlantic Hotel Prague

"Very disappointing experience. I do not recommend this hotel. The hotel is dirty, deteriorated, and poorly maintained. The cleanliness is terrible; they do not change the sheets, they simply straighten them and clean over the top. After reading other reviews during my stay and suspecting that the rooms were not cleaned properly, I looked under the beds and found earplugs and other objects that I could not even identify (I found this on my second-to-last day of the stay, meaning it had been there for at least 1 week). This demonstrates the lack of cleanliness in the rooms. Furthermore, they do not even have a small refrigerator to store any drinks during the stay. The reception staff is very rude, treats you with indifference, and barely greets you or says goodbye. The worst part was that, after accidentally staining a towel with a small spot, they refused to give us a clean one unless we paid for it, leaving us without a towel to dry off after our shower. Furthermore, when we asked for an official complaint form, they refused to provide it to us. And I would add that it is very difficult to sleep due to the noise of the streetcar that passes right next to it. A regrettable experience due to the lack of hygiene, poor service, and the staff's attitude. I would not return nor would I recommend it."

"We stayed 3 nights at this hotel, mainly because of its good location, situated in the historic center, very close to the Republic Square and the Old Town Square. Our surprise upon arriving at night, tired after landing and a flight of more than two hours, was the terrible reception from the guy who was at the front desk at that moment. An apathetic person, not at all approachable and with no desire to work. So much so that he didn't even recommend any nearby place to have dinner, since they don't even have a restaurant or a bar. He only focused on checking us in, handing us the card terminal to charge us the municipal tax (which is another thing), and no welcome or anything. The room was as simple as it gets. The bed mattresses were not entirely bad, but the pillows were horrible. I asked the very kind guy at the front desk if they could do us the favor of changing them for others, and very curtly, he answered that they didn't have any more pillows, so I couldn't rest well at all any of the 3 nights, and I ended up getting a terrible stiff neck. The breakfast buffet was varied, but very simple, nothing to write home about really. Another surprise we had is that the staff who were there at that time during breakfast seem to have received no education or manners. The first day we greeted them with a "good morning" and they ignored us, not a single word at any time from the two women who were there. The second day they were on the same path, until I had to raise my voice to get some feedback and finally they answered, but in a very dry and unfriendly way. In general, all the hotel staff get a big fat zero in terms of education, friendliness, and professionalism, making us feel bad for trying to have minimal communication in English and seeming as if they detest people from outside or who do not speak their language. To top it off, on our last day we had to check out early, since our flight was leaving in the morning and the airport was somewhat far away. We had breakfast and kindly asked the woman who was at the front desk at that time if, please, she could order us a taxi to go to the airport, since they have a sign right there indicating that they offer that service with a fixed price. When making the phone call, she tells me that the taxi driver only accepts payment in cash or a Mastercard, so I tell her that I do not have cash at that moment and the only card I have and with which I have been getting around in their country has been with Revolut. She answers me that then she cannot request the taxi for us, forcing us to have to fend for ourselves with other alternatives. In short, we would not return to this hotel because everything was an inconvenience and we did not feel comfortable during our short stay. We do not recommend it at all. I give it 2 out of 5 stars, because the only thing that saves it is the location."

"Extremely Disappointing Experience – Terrible Customer Service Our experience at Hotel Atlantic in Prague was absolutely terrible. We are extremely disappointed with the way this situation was handled, and we would give this hotel zero stars if that were possible. On Friday night, our bedroom door locked automatically, leaving all our luggage trapped inside the room. When we asked the hotel staff for help, instead of providing an effective solution, we were told that we had to pay for a locksmith. As a result, we faced an unexpected expense of 3,000 Czech korunas. What made the situation even worse was discovering that the hotel had no technical staff available to deal with this kind of problem and no manager on duty during the weekend. We were informed that the manager would only be back at the hotel on Monday morning, by which time we would already have left. So, we were left dealing with a serious problem, an unexpected financial loss, and an extremely frustrating situation without proper support from the hotel management. There was no timely management assistance, no satisfactory resolution, and no one available to take responsibility for the situation while we were still there. This was not just an inconvenience. It was financially damaging, stressful, frustrating, and deeply disappointing. When guests are locked out of their room and their belongings are inaccessible, they should be able to count on the hotel to provide assistance, not simply be told to pay an additional 3,000 Czech korunas to solve the problem. The complete lack of technical support and the absence of management throughout the weekend are unacceptable for a hotel that accommodates travelers. Our experience was absolutely awful. Terrible, terrible, terrible. We would not want other travelers to go through the same situation, and we strongly recommend that anyone considering this hotel take our experience into account before booking. This stay was a complete disappointment, and the way the hotel handled the situation deserves the lowest possible rating."