Andaz Prague By Hyatt

"We’d been so excited about staying here, at the end of our trip from Budapest and Vienna, where we had stayed in great hotels. The Andaz pros: a good location, comfortable bed and a good breakfast. The cons: we have a room with a church view and we regularly hear the streetcar passing under the window. While it is possible to renovate without losing old world charm, that was not accomplished here. You walk to reception through a hallway as white and well lit as an operating room. At reception, we waited so long for someone to acknowledge us that I finally asked if we were at the right desk. Only then did the gentlemen having a conversation with each other acknowledge us, and without an apology for the wait. Overall, the staff are unfriendly with the exception of the porter who brought our bags up and later suggested a route for an after dinner walk. He stands out because he was friendly. Either the rest of the staff at reception and breakfast are unhappy or they don’t like their customers much or both, but for what you pay to stay here you’d think they could manage a smile, especially because we were friendly. Last, the room was a huge disappointment. When I left the room very quietly this morning, the light above the bed went on automatically, waking my husband. The dresser is not in the bedroom, but instead is in the entry hall. There is an uncomfortable, sterile and completely charmless seating area when you enter the room that looks like it should be in a Dentists office. No mini bar, and not a wine glass to be found despite empty shelves in the room. We had to go out to buy a bottle of wine and track down a wine glass while staying at a 5 star hotel! We were greatly disappointed and we will not stay at Andraz Prague again. It is definitely not worth the expense and not what you expect from a 5 star hotel. We look forward to our departure!"

"Amazing comfortable experience at the Andaz Hotel very professional staff and delicious food. The location made it convenient for touring the area easily."

"I did NOT Stay at this hotel to “save the planet or environment”, or for any reason related to “sustainability”. What is Hyatt, or this hotel’s ownership, possibly thinking? I stayed here to have a nice experience, which did not occur. Soo Glad to be leaving tomorrow. Should have stayed at The Grand Mark, which I suspect which would NOT ask me absurd questions about “sustainability measures”, but, would rather, want to know if I believed they were an excellent hotel, this hotel, is Not. Sorry"