San Servolo Resort & Beer Spa

"Decided to spend a night at San Servolo for my Birthday. It had been very warm the last few weeks so as a treat we booked a deluxe double room for the night. Had a good afternoon using the pool etc. Nice cocktails by the pool before an enjoyable dinner in the steakhouse. We turned lights out around midnight but I awoke around 2am because of the heat. The electricity in the room had gone off. At around 6.15 I tried reception, supposedly 24/7., no answer. I managed to get someone at 7.15 only to be told it was my fault having the room card next to my phone. Absolute nonsense, when we checked out we complained but were told that the receptionist was not authorised to give any discount."

"We stayed at the hotel August 28th-30th 2025. We got the hotel late afternoon 18.30 hafter riding 65 kms roughly. Although our luggage were brought to the hotel at 10.25 am our luggage was at the lobby because the receptionists didn’t send it to our room or help us to bring it at our arrival. Also we had to storage ourselves our bikes at bike lockers. The receptionist was extremely unhelpful. The hotel facilities and breakfast were good though."

"I rarely leave reviews, but our experience at San Servolo this year was disappointing enough that I feel compelled to share. We booked this campsite for a return visit, having had a great stay in the past. We were expecting the same quality and family-friendly atmosphere we remembered — but unfortunately, things have changed, and not for the better. Upon arrival, we were informed that children are no longer allowed in the main pool areas. Instead, they’re limited to a small kiddie pool that’s so shallow it’s not even possible to swim. It was incredibly frustrating to realize that we couldn’t enjoy the pool as a family — something that had been a highlight during our previous visits. What upset us most is that this policy wasn’t mentioned during the booking process or in any of the communication beforehand. Had we known, we would have chosen a different destination. Throughout the resort, the general attitude toward children felt cold and unwelcoming. The restaurant staff didn’t seem pleased to see families, and there was a clear sense that kids were simply tolerated rather than embraced. It made the entire stay feel uncomfortable and out of place. Adding to the frustration: while children are restricted, dogs seem to have free rein — including urinating all over the campsite, which we saw multiple times during our stay. Smoking is also common throughout the grounds, making the contrast in rules and priorities feel even more unbalanced. When we raised our concerns, we were told nothing could be done because we had already checked in. For families traveling with children, I would strongly recommend looking elsewhere. San Servolo is no longer the welcoming place it once was."