Imperial Vienna

"We stayed for 5 nights in September and overall it was a lovely stay but we were not pleased with how our $6500 visit was handled. We are titanium elite members with Marriott, and when we showed at 1:30pm, our room was not ready, which can happen. We were instead offered a different suite ("it's available now, not the room we planned for you, but that other room has late check out at 4pm"....what?) and we were tired so we took it...not realizing it was on the mezzanine level and on the side street of the hotel. This was not how it should have been handled irregardless of the corporate event you had running while we were there. Not only no upgrade (yes, we know it's not always available) but we should have been given a different suite. Positives were the gorgeous bar with live music and the breakfast included with our room. The housekeeping staff was incredible, with different amenities left each day in our room. Great location. Concierge was useless to us. The one time we wanted to use them was to book a vineyard tour and we were told all the vineyards were closed on Sundays (they're not until later in the season, so he was misinformed and needs to know what he's doing for hotel guests). Over our 5 nights, the front desk staff barely said hello to anyone entering or leaving the hotel, staff sat outside, didn't open doors for anyone, very odd. Beautiful hotel, great location, but we did not feel we were treated as titanium elite guests."

"This was our second visit to Hotel Imperial. We love Vienna and love this particular hotel. The location is excellent, property is beautifully maintained and staff is top notch! We stayed at Hotel Imperial between Sept. 13-16. Our room was exquisite! The rooms are meticulous, clean, spacious an offer turndown service. We always returned to our room after dinner to find a chocolate on our pillow and fresh towels and water bottles. Everything about the hotel is exquisite. The breakfast offers many options - both buffet and al a carte. We had dinner one evening at the hotel and the meals, wine and service was exceptional. It was suggested by our waiter, Mladen, to try some local Austrian wine and it was exquisite. Thank you! Speaking of Mladen, we cannot praise him enough. We had the pleasure of his service on our last trip and this trip as well. Mladen goes out of his way to please the guests. He is courteous, energetic and very attentive. He even remembered us from our last trip and the kind of tea I had. Bravo! The doorman, Miroslav, is always a pleasure to greet. He is also very attentive and is always willing to assist with any directions, area attractions and events. We also have to praise the hotel for a beautiful lobby bar. We always end our evenings at the bar for a cocktail or glass of wine. The atmosphere is welcoming and cozy, drinks are excellent and staff is extremely attentive and personable. We have to also extend a thank you to the concierge team for their assistance with arranging a pair of tickets to a Mozart concert. We left the hotel for some shopping. When we returned, there were a pair of tickets waiting for us at the front desk in an envelope. They were also able to charge the tickets to our room, so no need to process any payments separately. The concierge team is always available to assist and always with a great smile on their face and warmest greetings. And we cannot end our review without mentioning Attila, the Duty Manager at the hotel. Attila is a young man full of energy, wisdom and professionalism beyond his years. Wherever we were in the hotel, be it at breakfast, in the bar, the lobby, Attila would make a point to come over and say hello and ask us if everything is satisfactory. He greets all of his guests with utmost respect and warmth and they too respond to him. He never passes by a guest without greeting them. Until the next time..."

"The hotel has a very Nice Facade but is not worthy of the 5 star rating. The rooms are well appointed but the air-conditioning was noisy, the control panel did not work. We had a drink in the bar, we ordered Martini's, they brought us two Vodka's with olives. But later saw the bar tender pour them out of a bottle for someone else. Breakfast is ok, but not 5 stars, the first morning we just gave room our number which is standard. The last morning, we were given a bill, when I went to ask why the bill, when it was pre-paid the waiter said just sign it (rude). Overall, a very Disappointing Stay."