Caroline Vienna

"Checked in, was ok but later on hearing a different receptionist check in other guests we had not been told about wi Fi, gym, and very excellent drinking water. First night we didn’t sleep as air conditioning couldn’t cope. The system looked antiquated and whilst we put this to setting 3 and as low as it would go it made no difference and was loud too. We had an early train to Strasbourg next day so didn’t have the time to report. Breakfast was fine. On checking out we were not asked how our stay was and felt rushed as we brought the matter of the AC but were cut off whilst the receptionist attempted to deal with another guest. We were simply told it is hot in Europe. We know that’s where we live and the AC works there!"

"I have booked many times thru booking.com while visiting europe for last decade and have never faced an unpleasant experience but this hotel is racist. Despite paying on 7th January 2026 itself, the bespectacled man at the front desk screamed at me, accused me of not paying, i showed the message from my bank still he pretended to keep referring to the computer in his office, the hotel is not conducive to people of color , location is unsafe keplerplatz with loonies at night. This is for the 1st time, such a discriminatory behavior was faced by me ,i have been a regular patron of TripAdvisor."

"From the moment walking through the door, the male receptionist was perfection personified. Helpful, courteous and considerate. A credit to hospitality"