One Resort Aqua Park and Spa

"7 of us 5 adults, one teen and a toddler visited one resort aqua park and spa between 28/04/26 and 09/05/26. We all had a different experience and this is our honest review . Location. This was our first ever visit to both Tunisia and One resort aqua park and spa so didn't know too much about the area etc . Upon arrival it became apparent very quickly there was nothing close regarding shops etc , the area itself can be a bit of a culture shock as it doesn't look the cleanest, but don't let that make up your mind before arriving at the hotel. There are plenty of taxis outside the gates if you want to go out and bus stops also if you want a cheaper option. Staff . Upon arrival and throughout our stay the staff were very pleasant, helpful, willing to help with any issues, they all work hard and if you can , tip bar staff , waiters etc they go out their way to make your stay as good as it possibly can be . Entertainment . The entertainment team is one of the best I have ever seen , they are a credit to the hotel, they are non stop from morning to night , like many people have said they make the hotel without them then many people would struggle to stay at this hotel. Rooms We had some issues with one of our original rooms, this was eventually dealt with quickly and some of our party was promptly moved to another room which was better. However we all found the beds very hard ( typical hotel) we found the rooms to be a little dated , like a few parts of the hotel , I feel the rooms we had needed some tlc , however they were clean and comfortable enough, be careful when going for a shower as if you put the pressure up high the bathroom gets flooded which is a nightmare. Food. Food was very much a hit and miss , always plenty to choose from but if you have fussy eaters I think you might struggle, I personally really enjoyed breakfast, Omelettes etc made to order was lovely, my main gripes regarding the restaurant and bar areas , lots of times cutlery, plates , cups were dirty or even broken, I don't know how many glasses we had to hand back due to chips , cracks etc plates and coffee cups should never be going back out dirty , I feel thet would benefit from having food plastic cups , the food was noalso pretty bland . The lack of labelling of the food wasn't good either nor was the lack of coverage for the food , personally I feel that all the food should be covered as fly's are everywhere, I do think they are trying to rectify this but lack of allergy info and ingredients list on certain products makes it hard to know what you are about to eat and when you see fly's on top of food before picking it up can be off putting. You won't go hungry if you like experimenting and not fussy . Hotel in general . Parts look extremely tired and in need of some tlc , great for people with mobility issues like myself, everything on the flat . Take plenty of mosquito products as they are rife , we are all bitten alive , I got a secondary infection from a bite , but hats off to the onsite nurse in the clinic , he got me sorted and was a pleasure to deal with . Myself, wife and daughter are going to return and hopefully issues regarding food labelling and coverage will be sorted , the other 4 people in our party just couldn't wait to get back home . I personally believe from our experience it feels more of a 3 star rather than 4 star , I'm happy to give it another try and to see if they rectify any issues."

"This is a really difficult one to write as there were pros and cons that I’ll try and break down. To set the scene, we were a same sex female couple travelling with our two children. Respecting Tunisia’s laws, customs and beliefs, we did not share this information and allowed people to jump to their assumptions that we were sisters or friends. Not ideal but we realised this was something we’d do when we picked Tunisia, also for our own safety. On the first day we arrived and the check in process wasn’t well communicated. We were told to just wait but it wasn’t clearly said that the wait would be 2 hours. After all other checking in guests disappeared we decided to just check, at which point we were told it’d be 2 hours and we went on way and had some lunch. As soon as we walked into the complex, we were jumped on by someone selling excursions and another person from the spa. We politely said no to today as we’d just arrived and needed some time. They respected this and moved on however they continued to return every day until we bought something or were a bit more forceful in our ‘no’. At times, you’d look around and feel like people were constantly being sold to. We didn’t like this but others seemed eager. Upon checking into our room, we were in a block of rooms rather than a bungalow. This was a bit disappointing as the bungalows looked lovely. We weren’t given these as an option to book with EasyJet. We did ask if we could pay for a room upgrade to which we were told we could have a free one if we returned the following day but upon that return there was no upgrade available. It wasn’t the end of the world though as the room was okay - nothing exceptional but also included the basics for what you need for a holiday in which you spend little time in your room. Although the shower did flood the entire bathroom. The overall grounds were fabulous and beautifully kept by an army of gardeners and facilities people. The staff point proved varied. The cleaning staff were all very pleasant and helpful. We found reception staff to be quite rude. The Animation/Enjoyment Team work incredibly hard and are really eager to make sure everyone has a good time. Thanks to them there are plenty of things to get involved in (although at times encouragement to get involved can seem a bit forceful). As two women travelling alone we found some staff pushed the boundaries a bit too much, what was initially friendly chatting turned into some men asking for our numbers and asking to see us after work. Despite saying no they were very intense about it. This was probably the most disruptive part of our holiday as we then felt uncomfortable in some parts of the resort and avoided them. Finally, the food was very varied and for the most part very good. Plenty to go around and always something for everyone to enjoy. We liked that different nights had different themes. To summarise, our personal circumstances probably created situations that others may not experience but ultimately reduced our enjoyment. For us, we won’t be returning but plenty of people love it here which was apparent from the amount of returning people. If you like in your face entertainment rather than a quiet break then this is probably a great location for you."

"The over all location was good but just a bit far from everything and the complex was massive we had to walk very far to get the the main part of the complex with wasn’t good far my grandparents. The atmosphere was good and the entertainment staff was very friendly and polite but the constantly bothering you when you are just relaxing and the people that you book your tips through are very pushy and they over priced everything . The rooms aren’t what you see in the pictures I stayed in 443 and I had no plug sockets I only had the fridge one the tv one and the hairdryer in the bathroom I had no hot water for the first 3 days after complaining multiple times and they finally fixed it and a few days later the shower went cold again while I was showering and they didn’t fix it until the next day and the phone in my room didn’t work either my cleaning for our room didnt do a very good job there was still dirty cups and under my bed was absolutely disgusting it didn’t look like it had been cleaned in a while also the lights in the room are horrible . But over all the hotel was a good every night the entertainment was different always a new show on and load to see and the white night disco thing was good the drinks were good but in most of the bars they only did beer and wine there was only 3 bars that did spirits also the pools are bloody freezing and the indoor pool isn’t that warm considering it was ment to be quite warm."