"The hotel is in a perfect location if you want somewhere quiet in Prague, away from the crowds, yet still within easy reach of the city. However, our stay came with quite a few issues.
We stayed in room 714 and paid extra to upgrade to a balcony room. The balcony was nice, but it only had one outdoor chair, which felt a little pointless, and the outside light didn’t work at all. Directly across the street is a church, which looks beautiful, but the bells ring every 15 minutes from 6am until midnight – not ideal if you’re a light sleeper.
Inside the room, the setup felt basic. We only received one pillow each, which made sleeping less comfortable, and the shower often lost pressure and dribbled down the shower head. Breakfast was included, and it really depended on the day – some mornings were brilliant with good variety, but others were diabolical, with limited choices and food quality not great. The plates provided are also side plates, which makes breakfast feel cramped.
The atmosphere of the hotel wasn’t overly welcoming either. Staff rarely smiled, and when we requested more toilet roll, it took nearly two hours for it to arrive. On check-in, the experience was confusing. We were simply told our room number and not given any directions. We ended up in a lift that only went to the 5th floor, before being told there are actually two wings to the hotel and that we needed to find another lift to reach our room.
On top of that, I had emailed the hotel in advance to ask if they could do anything to make the trip a little more special, as it was both my boyfriend’s birthday and our very first trip abroad together. I never received a response and of course, nothing was acknowledged during our stay. No little touches or effort to make it memorable, which was disappointing.
Overall, while the hotel has a great, quiet location in Prague, the lack of attention to detail, poor service, and absence of personal touches made it an average experience."
