Comfort Hotel Prague City East

"I stayed at this hotel a few days ago for two nights with a larger group on a school trip. When we arrived, we were suddenly handed several forms to fill out without any prior notice. It would have been helpful to know about this in advance so we could prepare. In every other hotel I’ve stayed at, my ID was simply scanned in a quick and efficient way — all this paperwork felt completely unnecessary. The first breakfast was a major disappointment, especially because of the staff’s attitude. There were no smiles, no “good morning,” nothing at all. They looked at everyone as if we were bothering them just by being there and eating in a perfectly normal and polite manner. But the worst experience came on our last night. My friends and I — about eight or nine of us — were sitting in the lobby playing cards and Activity. We weren’t alone; there were other guests around at that late hour (around 2–3 a.m.), talking quietly and minding their own business. At one point, during the game, someone cheered a bit louder out of excitement, but nothing excessive. I completely understand if the staff wanted to ask us to lower our voices for the comfort of others. However, the way it was handled was absolutely shocking. The staff member came over, whistled at us like we were animals and said: “Shut up or I’ll call the police.” That was extremely unprofessional, considering he shouted at children, ranging from 14-18, especially since it was the first and only warning. We all would have understood if we’d been approached with basic manners. Overall, the staff’s behavior was deeply disappointing, and because of that, I definitely would not recommend this hotel."

"Just back from a three night stay in a triple room. Travelling as a couple with our adult son with learning disabilities and unlike some bad experiences in the past, this was a decent sized room with full sized beds and not just an extra camp bed squeezed in! Hotel very clean. Spacious bathroom. Quiet. Comfortable beds. No in room safe, but had kettle and hairdryer. Decent wardrobe space. Breakfast buffet was very good. We ate early and it can get busy, but our experience was very good with lots of choice for both hot and cold food. Attentive staff. Lots of amenities available if you need in the ‘barception’ area. Transfer from airport very simple using metro and 59 bus. We bought a three day ticket that allowed us unlimited travel on metro, airport bus and trams. Very easy. Hotel very well served by public transport straight to the city centre. Perfect base to explore beautiful Prague."

"After getting back last night from an enjoyable weekend in Prague, I thought I'd put an honest review up. We booked this hotel as a short city break for my husbands birthday. It was a good price including flights through easyJet Holidays. On arrival into the hotel, we was met by 2 receptionist. It took them a few minutes to check us in. Once we had our keys we dropped our bags into our rooms and went out to explore. We paid for "late checkout" on one of the rooms (or so we thought).. on Sunday morning we double checked with reception that everything was still ok and they had no record of our late checkout. The lady was reception was quite blunt (but from being out & about in Prague I think its just how they are!) We had to prove via an invoice that we had paid for late checkout, but they kept saying that was the invoice for our stay (which it wasn't because we had paid via easyJet Holidays and they took 2,200 czech krowns on arrival for "late checkout"). The receptionist up until leaving still couldn't tell us what we had actually paid for as there nothing on their system. They told us to just keep the rooms and check out when we was ready... so make sure you keep all invoices and question anything that doesnt seem right. The rooms were clean & comfortable on arrival. There was shower gel, shampoo and conditioner and hand wash. No cleaning of rooms, but if you just make your bed & hang towels up, its not much of an issue. All in all a great weekend with good company. Tip: use Bolt to get around, as its so cheap. We was outside of the city, a good 20/25 mins away and it averaged about £6 each way to get right into middle of the city!"