"A group of four couples staying for one week
Recommend a stay when refurbishment is finished .
The most significant issues was that the air conditioning in our rooms did not work for the entirety of our holiday. During our stay, temperatures were around 30°C, and we relied on the air conditioning to cool down to escape the heat. Instead, our rooms were consistently hot, uncomfortable, and suffocating.
It became unpleasant to return to the room at any point during the day, including when we needed to get ready to go out snd sleep was extremely uncomfortable. None of us wanted to spend time in the room because we knew it would be unbearably hot. Even with the balcony door open, there was no cool breeze, and the room remained excessively warm.
Throughout the week, we repeatedly reported the issue to reception. We were continually told that the air conditioning problem was “being looked into.” However, it became clear that there was a known fault and that the system was simply not working. We feel that guests were deliberately misled by management through the information reception staff were instructed to provide.
It was only on the final night of our stay, after I informed reception that I had resorted to sleeping on the floor because it was the coolest place in the room, and that we would otherwise sleep in reception where the air conditioning was functioning, that we were finally provided with a fan. This was far too late and did not resolve the issue.
We specifically paid for accommodation advertised as having air conditioning. It is completely unacceptable to pay for this facility and then be subjected to these conditions while being repeatedly given inaccurate information about the situation. The lack of honesty from management regarding the fault was particularly disappointing.
We were aware that some work was continuing following the refurbishment of the hotel. However, we were not informed that drilling and construction noise would begin as early as 7:30 a.m. This significantly disrupted our holiday and ability to rest.
Furthermore, there appeared to be inadequate health and safety arrangements in place. From the pool area on the 8th floor, there was no visible stair access, only lifts. In the event of a fire or emergency, lifts would be unavailable, which raises serious concerns about evacuation procedures and guest safety. Fire doors were installed during our stay which obviously caused more noise.
The rooftop pool was also small for the number of guests using it. This resulted in overcrowding and could only be used for dipping to cool off as too small to swim. Additionally, waiters were required to repeatedly travel up and down in the lifts to serve drinks, which seemed highly inefficient and further highlighted the limitations of the facilities as the roof top area is not completed.
I would like to emphasise that the hotel staff, particularly those working on reception and in the restaurant, bar areas abd cleaners were very accommodating and professional throughout our stay. They did their best under difficult circumstances and were clearly working within the instructions and limitations imposed by management.
Given the severity of these issues, particularly the lack of functioning air conditioning throughout our stay and the misleading information provided regarding the fault with the air conditioning I would recommend to visit once reovations are finished unless you're going for a short stay or don't mind staying where there is no air con.
The breakfast is plentiful and very nice, we did not have lunch or dinner in the hotel."
