SmartRental Collection Gran Vía Capital

"The establishment is clean, the apartments are well-maintained, and the staff is very friendly. Unfortunately, the service is extremely disappointing. We spent three nights with the same towels despite our numerous complaints. No bath mat, no face towel, no slippers. The coffee and water were never restocked. We were also very cold and asked for extra blankets morning and evening, without ever receiving them. As for the bedding, it is a real disaster! You can feel the metal through the mattresses, and the sofa bed is particularly uncomfortable. With every request, the staff apologized and promised to fix the problem, but nothing was ever done. It is a real shame, because the establishment has potential. A smiling staff is unfortunately not enough to compensate for a total lack of service and comfort. A very disappointing experience that we will not repeat."

"This apartment is great, located in a wonderful area, and has amazing staff."

"I think it's a great idea to combine hotel services (24-hour reception, buffet breakfast...) with the comfort of an apartment. The location is fabulous and the facilities are very well-maintained, including the rooftop pool (it's shallow but it's spotless and has nice views). The kitchen is very well-equipped although I missed having a microwave. The bedding is high quality and the bathroom amenities are the refillable type. What I would highlight is the staff; it is difficult to find people who are kinder and more professional. Thank you so much!!!!"