Carmelite Hotel

"Executive room did not live up to its name. Dark colour scheme was depressing and carpet was like a sheet of thin cloth on the floor. Shabby blinds and dreadful “wardrobe“ which was a well -worn curtain, covering a few coat hangers. Large bathroom was nice but overall the room was very disappointing. Staff at breakfast time were friendly, helpful and pleasant. Location is excellent for city centre and station but I think the hotel needs a bit of a makeover before I would consider returning."

"The hotel from the outside, bar, restaurant and even the rooms looked good, and then as I was unpacking I first noticed a lump of hair on the drain, then dried pee stains on the toilet, hairs on the bath and a very questionable stain on the outside of the duvet cover! I went down to reception because the phone provided for contacting room service battery was flat. There was wedding guests at check in so eventually when a member of staff asked if everything was ok I discreetly mentioned that our room was filthy, she said she would get a cleaner right up.... After waiting 20 mins and finally sending a WhatsApp message to room service with no answer we also phoned and left a message! I had to start getting ready as we had reservations for dinner elsewhere, I didn't want to go into the shower incase someone came up so there I was hanging over the bath 46 yrs and back not in the best condition washing my hair with the shower, My husband pointed out the flaws and the questionable stain on sheets. He offered us a smaller room, I had already paid for the room at the time of booking, I said no if they could just get it cleaned asap, he asked what time we were going out I said in an hour or so, so he told us to tell him when we left and he would get the room cleaned! 20 mins later a cleaning supervisor came in, cleaned the bits of the room we had mentioned and changed the bed. We quickly got ready no shower no time and left for dinner. When we got back and into bed every spring in the bed was felt,.so an utterly sleepless night was had!. A room not getting cleaned is bad enough in normal times a room not getting cleaned during a covid19 pandemic Is utterly disgraceful! Like everyone else in the world we had not been out in over a year, was so looking forward to getting away for the night to celebrate our belated 10th wedding anniversary which was in Feb and couldn't because of lockdown but the night was ruined."

"Staying for a night for business. I hope this is the worst room in the hotel as it is $hite. Small, odd shaped room and bird $hits all over the window sill I won’t stay here again Poor show Caremilte hotel"