The Marylebone Hotel

"We stayed at The Marylebone Hotel several times a few years ago and unfortunately had repeated bad experiences back then. Even back then, we regularly had to view several rooms at check-in until we found one we were reasonably satisfied with. After a break of several years, we decided to give the hotel another chance, primarily because of its truly unbeatable location in London. Unfortunately, we had to realize that obviously nothing has improved. The rooms are an absolute disappointment. Our booked "Deluxe Room" was tiny, extremely sparsely furnished, and offered hardly any room to move. We had to have several alternative rooms shown to us again and finally decided on the lesser of two evils. A room offered as "Deluxe" with a king-size bed should, in my opinion, meet certain minimum standards. There was not even a full-length mirror here! The bathroom was also very small and minimally equipped, with only one sink and a bathtub instead of a walk-in shower. To shower, you have to step into the bathtub, which is not only uncomfortable but can also pose a safety risk. The service is unfortunately just as disappointing as the rooms. At breakfast, the service is unbearably slow. On two consecutive days, no oat milk was available, so I had to go without my morning coffee. When I told a staff member that, as a hotel operator, I would simply send someone to the nearby Waitrose to get oat milk and satisfy my guests, I received the astonishing answer that the hotel is only allowed to source milk from its contractually designated supplier. Obviously, internal supplier agreements are more important than guest satisfaction. For a hotel of this category, this attitude is completely incomprehensible. Housekeeping also left a lot to be desired. Yesterday, our room still had not been cleaned by 4 p.m., even though we had pointed it out several times. Overall, in our view, this hotel offers neither the standard in its rooms, amenities, nor service that one should expect at this category and the corresponding prices. The excellent location is unfortunately the only truly positive thing we can say about this hotel. But a good location alone justifies neither deficient service nor disappointing rooms. For us, it is certain: This was definitely our last stay at The Marylebone Hotel. We cannot recommend this hotel and would explicitly advise other travelers against letting themselves be convinced solely by the location and the supposedly upscale room category."

"Checked into room and it was small with the tiniest of bathrooms and mold on the counter. The showers have a half glass from The Bath tub so expect water to come out onto the floor as you take a shower. Amex platinum / Chase reserve booking did not get honored for an upgrade room. They did however, leave an orange, water bottle and some treats as a welcome amenity. Luckily, they did move us to a room that had a slightly larger bathroom because of the mold problem. The bartender was amazing and the front guest were great. However, the main issue was upon checkout. We noticed some additional charges. As you can see in the photos, they ended up creditng us around $36 to my My Account. Months later, I happened to be reviewing my credit card statement and saw and almost $1000 charge. With the amount of clerical errors we had at this hotel I would be very leery at staying here as they definitely take advantage of having your credit card on file and banking you will not check your credit card statement. With this large of an issue, I would be mortified as a business owner and do everything I could to rectify it by offering some sort of compensation to salvage my guest. “We invite you to have dinner on us the next time you’re in town or Here’s $100 credit to your account and deepest apologies for our error.” Goes a long way."

"⭐⭐⭐⭐⭐ Absolutely perfect stay — could not recommend more! From the moment we arrived, everything about The Marylebone Hotel was simply outstanding. The staff were welcoming, professional, and genuinely warm — nothing was too much trouble, and every interaction felt so thoughtful. Our room was beautifully designed, spotlessly clean, and incredibly comfortable — with lovely light, elegant decor, and the most wonderful bed that ensured a perfect night’s sleep. The attention to detail was everywhere, from the premium toiletries to the thoughtful little touches that made our stay feel special. The location is ideal — right in the heart of Marylebone, peaceful yet walking distance to amazing shops, restaurants, and transport links. Breakfast was delicious, fresh, and plentiful, and the service throughout was consistently excellent. This is truly a hotel that understands hospitality — stylish, welcoming, and utterly relaxing. We will absolutely be returning and recommending to everyone we know. Thank you for such a wonderful stay! 💫"