"This hotel and each and every one of its staff are simply one of, if not the very best we have ever experienced.
The hotel location is absolutely excellent - its very close to many places of interest, the green squares of Bloomsbury, public transport links, numerous restaurants and coffee shops, and the many specialist hospitals in this area for those coming up to London to attend specialist hospital appointments.
The hotel is a very nice size - large enough to have a beautiful restaurant, a relaxing peaceful oasis garden, and a very handy underground car park yet small enough to not feel overwhelmed by large noisy crowds of people. There is a quiet, peaceful, relaxed ambience at The Bedford.
The breakfast is superb. It is a help yourself buffet breakfast in the beautiful Botanica Restaurant - with an ample choice of both hot and cold options - which throughout the breakfast time are always kept tidy, clean and topped up - as are all the dining tables as guests come and go. Everything is always kept very clean and tidy here. There are several vegan breakfast options available including vegan sausages and non dairy milks are also available. It is a very relaxing help yourself breakfast where you can be in and out very quick if you are in a rush to get somewhere quick or a leisurely breakfast with no-one rushing you to clear your table if you have more time to spend over breakfast.
The hotel undergound car park is very handy as it has a direct lift access to the hotel reception - so theres no need to get wet if its raining outside.
We prefer the rooms at the back of the hotel as they overlook the hotel garden and are lovely and quiet. From the windows of these rooms at the back of the hotel you can relax watching some beautiful sunsets as the sun sets over the BT Tower in the distance.
This hotel has the added benefit of all windows actually opening. We much prefer fresh air to a sealed room with air conditioning, so this hotel is absolutely perfect for us. It is one of the reasons we always stay here as we prefer fresh air (even if its London fresh air!) to the air conditioning units and sealed windows now found in so many other hotels.
What really makes this hotel though is its wonderful staff, all of whom are without fail professional, courteous, knowledgable, attentive, friendly, helpful and very kind. We have stayed here numerous times for medical appointments, treatments and earlier this year an extended hotel stay following major surgery at a nearby hospital. All staff were incredibly kind, compassionate and helpful at all times. Being able to stay here in this lovely hotel in such a safe and quiet environment, with everything we needed (including the hospital) right on the doorstep and most importantly the kindness, compassion and humanity from all staff, helped enable this major surgery to go ahead and facilitated an excellent post op recovery. Really dont know how we would have managed to get through all of our medical appointments, treatments and surgeries had it not been for this incredible hotel and all of its extremely kind, friendly and considerate staff.
Last but certainly not least whilst all the Bedford Hotel staff are top notch, first class professionals - there is one particular member of staff who deserves a special mention and that is Meaghan Delaney - the Assistant Front Office Manager. Meaghan is our key point of contact at the Bedford Hotel who has very efficiently organised our bookings, ensured we had absolutely everything we ever required for each stay and was always on the end of a phone or email to swiftly help with anything that arose. Nothing was ever too much trouble for Meaghan to sort out for us. Her professionalism and work ethic combined with her patience and friendliness helped to take much of the stress and worry off of ourselves, which is hugely appreciated. We can never thank Meaghan enough for everything she did for us during our many stays at The Bedford Hotel.
In summary we cannot recommend the Bedford Hotel highly enough and will continue to use it for all our continuing hospital appointments in London."