Sheraton Cesme Resort Hotel & SPA

"We stayed 7 nights at the Swissotel. We were welcomed upon arrival and given a very nice room. Any interaction at reception was professional and tried to be helpful. Unfortunately we had no idea that arriving September 30th the hotel would feel closed for the season. We were surprised to see the outdoor chaises/umbrellas were packed up for the season. Breakfast is a highlight. The buffet assortment is wonderful and chefs and staff keep a mindful eye on empty platters that are quickly replenished. Service is excellent. Dinner at Bella Tavola was better the first night than it was the second. Parking was easy and front door staff assisted during a wedding and conference in the hotel when parking was limited. Our bed was comfortable, the shower excellent with no temperature fluctuations and lots of water flow. Room amenities excellent including bottled water daily. Only problem we incurred was with A/C. However it was resolved the last 3 nights of our stay. The A/C was turned off for the season as well and at a 5 star Swissotel (Accor) branded hotel that is unacceptable. However it was eventually rectified by management. We enjoyed our stay very much so, a beautiful hotel with great service."

"The location and the kindness of the Turkish people are the strong points But this hotel has a quality far from the reputation of the chain, even if it is declining The front desk takes the prize, tied with room service, which is incapable of understanding our simple requests and does not speak English"

"Oh my, my beloved Antalya hotels! There's a huge difference in service between them. You check in at night (3:30 AM and we're a family with children), they make you wait, you go up to the room to change and sleep, but your luggage doesn't arrive. You go downstairs, and they're arguing amongst themselves because the luggage hasn't arrived, saying, "Let them wait, I'm alone." You look at the menu and get scolded for bringing out that same makeshift menu that was falling apart before. There's always a cleaning truck in front of the room; the rooms are constantly being cleaned, it never ends, but for some reason, it never seems to be our room's turn. If you arrive by car, they charge a valet fee or a parking fee. I vividly remember the "Do Not Disturb" sign hanging on the doorknob after breakfast on my first day. I put it inside because it was obstructing the door when I opened it, but my colleagues say they didn't disturb us because that sign was hanging there, trying to make me look like a liar. It would have made more sense if you had said, "That day there was a busy entrance to the conference, so we prioritized the other rooms.""