Blue Bay Platinum Hotel

"We recently stayed at this hotel and overall enjoyed many aspects of our holiday. However, our experience at the end of our stay left us disappointed. We requested a late check-out and were charged £90 to keep our family room until 4 pm. Although I was aware of the price and understand that hotels set their own policies, I felt the charge was excessive compared with other hotels I have stayed at in Marmaris, where late check-out has been much more reasonably priced. I contacted the hotel after returning home to share my feedback. They confirmed the charge was correct according to their policy but did not address my concerns about the value of the service. Since then, I have not received any further response despite following up just ignoring my emails. I hope the hotel reviews its pricing and improves its communication with guests, as better customer service after a complaint would have left a much more positive impression."

"We had a very pleasant stay at Bluebay Platinum, with overall service and food both solid throughout our trip. The standout of our holiday, though, was the exemplary care from Kay and Geryn (apologies if we've misspelled the names) at the kids' club and entertainment team. For the first time in nearly 11 years, we were able to leave our son — who has ADHD, autism, and a global developmental delay — at the kids' club for 2.5 hours each morning without worry, fear, or stress. Kay's patience and care with our special boy, and with every child in her care, is something money simply can't buy. Kay, if you see this: be proud of the job you do. You are a genuine credit to Bluebay Platinum Hotel. Without you, this trip would have felt like just another exhausting outing rather than a true holiday — "no rest for the wicked," as the saying goes. You gave us the moments of respite we desperately needed, and in doing so made this a wonderful, memorable family holiday. Credit to the parents and guardians who raised you, and to you for becoming the person you are. We also want to thank our waiter, Merdan, who took the time to learn our son's likes and needs, and who — without ever being asked — consistently brought him his favourite drinks and greeted him with friendly chat every single day. These small, thoughtful touches made a real difference to our stay. A final shout-out also goes to Nurallah, another waiter who always, always greeted us with a warm welcome throughout our stay. On a final note: we witnessed a moment where a restaurant/table service manager asked a young waiter to hurry up and clear a table so we wouldn't be kept waiting. The waiter visibly seemed annoyed at being rushed. To that young man — please don't take it personally. Your manager was simply looking out for guest experience, which ultimately helps ensure customers keep coming back. Overall, it was the people — particularly Kay, Geryn, Merdan, and Nurallah — who turned this stay into a truly memorable family holiday."

"We loved our stay at Blue Bay Platinum. My daughter loved the kids club and mini disco with Kay and gave us some time as it was a drop off service. Breakfast was a great variety and we used the snack bar often. We like to eat out so we ate out every night and there’s loads of choice near the hotel. There is a dolmus straight out side to take you to the main town. You do have to get up early to reserve a sunbed as the hotel was at full capacity. We really enjoyed the night entertainment it runs on a 7 day basis and we were there two weeks so we did see the same things twice, a 2 week rota would have been better."