"I booked this hotel through Booking.com and specifically requested a pool view room, paying the additional cost for this preference. Before travelling, I had researched the hotel thoroughly and was aware that the front-facing rooms overlooked a very busy main road, so securing a pool view was important to me.
Unfortunately, when we arrived after 2am, we were given a first-floor room directly overlooking Migros and the main road. I immediately returned to reception with my booking confirmation and explained that I had booked and paid for a pool view room. I was informed that the hotel was fully occupied and that nothing could be done until the following day.
As expected, the first night was far from restful. The constant traffic noise from the road below made it extremely difficult to sleep, which was particularly disappointing after a long journey.
The following morning, I spoke with the receptionist again. To be fair, she was very helpful and apologetic. She explained that guests would not be checking out until midday and that any available room would then need to be cleaned, meaning a move would not be possible until later in the afternoon.
We spent the day around the pool waiting for the room change and, at approximately 3pm, we were finally given keys to a pool view room. Although our booking had been for a twin room, the new room only had a double bed. By this stage, however, I was simply relieved to be away from the roadside noise and chose not to make a further issue of it.
On a positive note, the pool area was excellent. It was kept very clean throughout our stay, and there were always plenty of sunbeds available regardless of the time of day, which made for a much more relaxing experience.
The housekeeping team also deserve praise. Every day we left the "please clean" sign on the door when heading out, and we always returned to a spotless room with fresh towels and everything replenished. The standard of cleanliness throughout our stay was consistently very good.
The biggest disappointment for me was the food. I had booked on a half-board basis, yet during the entire stay I only ate breakfast twice and dinner once. The choice available was extremely limited and often poorly stocked. On the occasions I visited the restaurant, there was no bread available for toast, no glasses for juice, and the coffee machine was simply dispensing hot water rather than coffee. As a result, I chose to eat elsewhere for most of my holiday.
The hotel's location is actually very good, apart from its position on the busy main road. It is within easy walking distance of the beach, bars, restaurants, and local shops, making it a convenient base for exploring the area.
The staff were generally polite, friendly, and helpful whenever issues were raised, which I appreciated.
Overall, while there were certainly some positives, especially the pool area, housekeeping, location, and staff, the problems with the room allocation on arrival and the disappointing food offering significantly affected my experience. For the price I paid, I have stayed in less expensive hotels that provided a much higher standard of facilities and service.
Unfortunately, I would not choose to return to this hotel or recommend it as good value for money."
