"Booked a 4 night break with Easyjet to Yavuz hotel. 1st impressions of the hotel were good. I was checked in within minutes and told of the rules about food and drink. This is not unusual but Yavuz gave me a deathly stare when he tried to verbally reinforce the rules. Intimidating to say the least! I just smiled as he must know people are going to bring back the odd packet of crisps or water from the beach when it is 38°C in the summer. Does he really think people are going to stick to his rules 100%. Fool him if he does! You need to have some flexibility and reasonableness and commonsense over stuff like that. I was shown to room 308 in the attic. It was basic and extremely hot even at 11 pm. It had a fantastic unobstructed view of the mountains. I can do basic as long as the room is clean which it was. The room had air con so I thought, great it will be cool soon. How wrong was I. The air con was faulty and blowing the hot air around. I could not sleep so went down around 3am to tell the owner I needed another room. He was sleeping on the couch in reception and said he would see me in the morning. I got no sleep that night with the heat. It was like an oven. Next morning he said the hotel was full and he would show me the optimum setting on the air con remote in my room. He said, set it to 24°C. I tried it the 2nd night but it still blew hot air. He told me to open the balcony door to keep the room cool but there was no way I was doing that as the mossies in Dalyan would have had a feast on me. He gave me a fan which cooled me a little but it basically just blew the hot air around. I got 2 hours sleep on the 2nd night. I was so cheesed off at this point that I contacted Easyjet to request a move to another hotel and I would pay the difference for an upgrade to somewhere else. I was now on my 3rd night of 4 and decided to look online for somewhere else to stay as I knew it was probably too late now for easyJet to move me. Easyjet(very professional) contacted Yavuz and it got the owner to organise somebody to come and look at the problem with the air con unit. He told me, "man come later." Well, by 8pm of the 3rd night, no maintenance man came. Yavuz told me, "man's car broke down, he come later". I gave Yavuz a wry smile and thought, I'm going somewhere else to sleep tonight. I'm not hanging around on the off chance that someone comes to the hotel in the hours of darkness to fix the air con. I paid at my own expense to go to Fatih Apartments up the road. Wow, they were amazing and boy did I sleep well there! Only £50 per night and the air con was so cold. Anyway, I was now double dipping 2 hotels so I went back to Yavuz for my breakfast. The Turkish breakfast at Yavuz was amazing. Just what the doctor ordered when it was so hot. Lovely fresh bread, jams, eggs, tomato, cucumber, cheese etc. Anyway, I couldn't believe it when I went back to room 308 on day 3, the air con was fixed. A fellow Brit' told me someone came at 11pm, got his ladders out and fixed the problem. Whoever stays in room 308 now, you will have good air con as it was re-gassed.
I stayed at Yavuz for lunch on day 3 and tried the CHICKEN SCHNITZEL. Man was it disgusting! I asked Cilla to change the food for Tuna Salad which was lovely. By the way, Cilla was such a pleasant, happy young lady who always put a smile on my face. Anyway, Yavuz came over to see what the problem was with the Schnitzel and I told him it tasted disgusting. Yavuz picked the plate up , sniffed it and said,"no problem, food good , you eat." I said no chance, I wouldn't feed it to the cat! When I paid for my salad and a few extras Yavuz put the Schnitzel on the bill too. I was furious and let him know what I thought of him. I told him the cost of the Schnitzel would cost him dearly in the long run as I would put a truthful review on Tripadvisor so future customers know what to expect if they dare to complain about the quality of food on his menu. That's if they are foolish enough to even consider staying there in the first place. Big mistake Yavuz! You need to improve your customer service skills. I wish I had read the review from September 2023 by another guest who also complained about the quality of the Schnitzel. She also said it was rank. Anyway, Easyjet's intervention helped fix the air con issue for future guests. To give Yavuz some credit he keeps his hotel spotless and is always on the go around the grounds of the hotel and pool. He just needs to respect the needs and views of his guests and accept that things do sometimes go wrong in the hospitality sector which he could deal with more diplomatically."
