Blue Dreams Resort

"Positives first, Views are fantastic. Food is excellent with a different choice to suit all. They don’t serve bacon or sausages at breakfast but being a Muslim country I can understand. Negatives, The rooms are dirty, broken and you feel like you’re in a run down butlins. Our door didn’t lock which took them 24 hours to finally change our room, which I had to be stern about. The entertainment is a weird one. You can see they put money in your make it enjoyable but failed every night. From a strip show to a woman who couldn’t string a cord. Every night was pretty bad. Drinks were ok but if you want a glass you have to go to the lobby bar. BIGGEST ISSUE though was the pools. If you want to swim on holiday you better go in the sea which was lovely. The temperature states it’s 28 degrees but if you seen more than 1 person in the pool you’d be lucky. They are freezing and such a disappointment. On the positive side, if you had a heavy night and an ice cold bath is what you need. This hotel has an abundance. It is definitely a ok 3* hotel. The other guests are mostly German and Russian. Quick one for the shower, get a piece of cardboard and jam it in the shower head to stop it moving. Everything was just not good enough."

"We had a wonderful stay at this hotel and truly enjoyed every moment of our holiday. The restaurant service was excellent, and we especially loved the à la carte restaurant. All the staff were friendly, welcoming and attentive, making our experience truly special. A very special thank you to all the bartenders for their outstanding service, kindness and warm smiles. You all made us feel welcome and made our evenings so enjoyable. We would especially like to mention the bartenders working on the 6th floor in the evenings, who were absolutely fantastic. A special thank you to Burak Koç for his excellent service and wonderful hospitality. Your hard work and friendly attitude truly deserve recognition. We would also like to express our sincere gratitude to the hotel manager for the patience, understanding and excellent service. Thank you so much for arranging the beautiful Deluxe Room 1004 for us. We really appreciated your kindness and everything you did to make our stay more comfortable and enjoyable. Thank you to the entire hotel team for your exceptional hospitality, delicious food and wonderful atmosphere. Your dedication made our holiday memorable, and we are truly grateful to everyone who contributed to such a lovely experience. We would happily recommend this hotel and would love to return again in the future! With heartfelt thanks and appreciation to the entire team! ❤️ Kind regards, Remigijus"

"I didn’t choose this hotel myself. My mum booked it for her birthday, and we travelled as a family. We normally holiday with TUI twice a year, so I thought we knew what to expect. I couldn’t have been more wrong. If you’re booking TUI Blue Dreams Resort & Spa expecting the usual TUI experience, think again. Just because TUI sells this hotel doesn’t mean you’ll get the standards of entertainment, children’s facilities or service you might associate with the brand. The rooms: no privacy or sleep We checked in on Sunday and were allocated room 611. Despite booking accommodation advertised with a terrace or balcony, our outdoor space looked straight towards the neighbouring room. There was virtually no privacy unless we kept the curtains shut. We complained and were moved to room 311. Big mistake. By 10 pm, the music was so ridiculously loud that the windows were trembling and the bass was physically pressing against our ears. This wasn’t background entertainment. It was like trying to sleep inside a nightclub. When we complained again, they moved us back to room 611 — the room we’d already rejected! The explanation for the noise? Other guests were enjoying themselves. After 10 pm, reception stopped answering our calls. Eventually, I gave up trying to resolve anything. The hotel layout is a nightmare This hotel is built on a cliff, with stairs absolutely everywhere. The spa, gym, indoor pool, children’s facilities and other amenities are scattered across different levels. Getting anywhere involves a ridiculous amount of walking, climbing and finding your way through an unnecessarily complicated layout. I’m grateful my child is old enough to walk independently. I would have absolutely hated this place with a pushchair. There may be accessible routes, but they’re certainly not obvious from the maps or signage we encountered. The kids’ club is a huge disappointment Don’t expect a proper TUI kids’ club experience. There is no TUI-run kids’ club, no entertainment of the standard we’ve experienced on previous TUI holidays, and very little in the way of reliable English-language activities. The activity schedule doesn’t match what’s actually happening. The kids’ room itself is gloomy, with tiny windows positioned high up near the ceiling and very little natural light. The outdoor areas are largely in the shade. Even more worrying, gates were left wide open when we visited. One of the gates is leading right into a lift, with no gates on way. The advertised cupcake-decorating activity was another disappointment. No cupcakes available! Apparently, everything had run out. 3 girls can only speak with Google Translate. Everything you ask for is a NO This has been the most frustrating part of the holiday. Ask for a milkshake for your child? No. - No chocolate syrup or icecream; Ice cream? Might be there might not Slush drinks? No. Water in your room after housekeeping? No. I was told to go and get it from the bar myself. Coffee pods for the coffee machine already sitting in our room? Not replenished. Ask for help or an alternative? Just another no. There is no sense of hospitality, no initiative and very little willingness to help. There is no table service, and the entire beach area appears to have only two toilets. Or may be more - they’re just hiding behind a cliff. Food and swimming pools The food is average at best, with disappointing variety and limited choices. Certainly nothing memorable or worthy of a premium family holiday. I’m actually writing this review from bed because I’ve become unwell after a fish meal at the hotel. I can’t say for certain that the food caused it, but the timing is concerning. The swimming pools are freezing, all of them, including kids pools; Final verdict We’ve travelled with TUI regularly for years, usually twice a year, and this is by far the worst experience we’ve had. The resort may look appealing in promotional photographs, but the reality is endless stairs, poor room privacy, deafening entertainment, disappointing food, freezing pools, underwhelming children’s facilities and staff who seem unable or unwilling to help. Also because they don’t speak your language. What disappoints me most is the complete lack of effort to make things right. Problems happen at hotels. What matters is how staff respond, and here we repeatedly encountered indifference. This was supposed to be a lovely family holiday celebrating my mum’s birthday. Instead, I’ve spent far too much of it complaining, changing rooms, trying to find basic amenities and now lying in bed feeling ill. I would not return, and I would strongly advise families expecting the usual TUI holiday standards to look elsewhere."