Crowne Plaza Antalya

"I had a wonderful experience during my stay! The food was delicious, and the atmosphere was very positive, relaxing, and chill. My room was well furnished ,clean with a very beautiful sea view, and the location of the hotel itself was perfect, with easy access to restaurants and the beaches. The massage and spa center were excellent, and the overall experience was very relaxing.  A special thank you to Mr. Tuna, the Reception Manager, for his excellent service, professionalism, and support. He made me feel very welcome and helped make my stay smooth and enjoyable. I would also like to sincerely thank Ms. Rim from Guest Relations for her kindness, warm hospitality, and helpfulness. Her attention and positive attitude made my experience even more memorable. Thank you to the whole team for a fantastic stay. I truly enjoyed my time here and would definitely recommend this hotel!"

"Unfortunately, our stay at Crowne Plaza Antalya was disappointing and certainly did not feel like a 5-star experience. Our room wasn’t ready until around 3pm, and we were told that it was one of the best rooms and would be worth the wait. Although the room was clean, it was very basic and not what we expected from a 5-star hotel. The bed was also uncomfortable. One of the biggest issues was the noise from the club, which was extremely loud even from our room on the third floor and made it difficult to relax. Breakfast was also poor, with the quality and choice falling well below what we would expect from a hotel of this standard. The spa area was another disappointment; it felt dated, basic and in need of updating. We had booked for two nights but, after our first experience, asked if we could cancel the second night and receive a refund so that we could move to another hotel. Unfortunately, this was declined. Overall, the hotel felt much closer to a 3-star experience than a 5-star one. While it was clean, the room, facilities, breakfast and overall atmosphere did not justify the rating or our expectations. Sadly, we would not choose to stay here again."

"I booked a two-night stay at Crowne Plaza Antalya, specifically requesting a quiet room on a higher floor, and booked a sea view room. Although I booked a week in advance, my room was not ready at the 2:00 p.m. check-in time and I had to wait until around 2:30 p.m after an overnight flight. The only explanation given was that the hotel was busy. I was then placed in a first-floor room by the lobby, with a view of the parking area — the opposite of what I had requested. If the room I requested was not available, I would have expected the hotel to contact me in advance and let me know. Instead, my request was simply neglected. An extra bed was in the room, which I didn't request, and it made the room less convenient to use. I also found the “sea view” room description misleading. The room had a parking-area view, with only a small part of the sea visible from the side. I was later told that a genuine sea view is classified as “front sea view.” If that is the case, the standard “sea view” description is unclear and can easily mislead guests. After an overnight flight, I desperately needed rest, but I was kept awake by noise from the lobby - anyone talking could be heard in the room - and by neighboring guests dragging chairs across the floor. The next morning, I asked to speak with the hotel manager because I wanted to change my room. Instead of acknowledging my request and taking the necessary steps to accommodate it, the receptionist, Rim, called out loudly in Turkish toward the back office, “She wants another room.” This behaviour was more appropriate for a fish market than a five-star hotel. While I was still there explaining my concern with the room and waiting for my request to be accommodated, someone she knew jumped in and she started laughing with him. I asked, “Is that funny?” Only after I pressed the issue did she say that she was also a manager - it seemed she was offended by my request to speak to a manager - and she then finally called the hotel manager. To be fair, the hotel manager was professional and moved me to another room on a higher floor, which I appreciated. However, my experience has already been ruined, and the poor manners of the receptionist and her unprofessional communication were completely inappropriate. This is well below the standards expected from hotel staff — not only in a five-star hotel, but in any customer-facing hospitality position. In addition, not all restaurant staff speak English, and no one ever came to take my order unless I actively sought them out. The restaurants just across the street offer much better service and wider variety of food."