Grand Kaptan Hotel

"Grand Kaptan Hotel in Alanya offers a classic five-star resort experience that balances traditional Turkish hospitality with modern convenience. Located just across the road from the Mediterranean, it is a solid choice for families and couples seeking an all-inclusive stay. The rooms are spacious and well-maintained, featuring warm decor and private balconies. Many offer stunning side-sea views, though the noise from the busy coastal road can be quite loud. It is definitely worth requesting a higher floor or a room with better soundproofing to ensure a quieter night’s sleep. Despite this, cleanliness remains consistent, with housekeeping staff often noted for their attention to detail. What truly defines a stay here is the atmosphere created by the people; everyone is incredibly friendly and helpful, greeting you with genuine smiles from the moment you arrive. Dining is a highlight of the experience, and the service truly sets it apart. The staff at the bars and restaurants are incredible, often going above and beyond to ensure guests are well-looked after with a professional attitude. The main buffet serves a vast array of local and international dishes, while the "Ultra All-Inclusive" package covers a wide variety of snacks and drinks served by the hardworking team. The hotel’s amenities cater to all ages. There is a large outdoor pool area with water slides that are a hit with children, while the private beach is easily accessible via a safe underground tunnel that keeps you away from the traffic. The spa and Turkish bath offer a genuine relaxation experience, and the animation team keeps the energy high with daily activities and evening shows. One minor drawback is the distance from the city centre; while it is about 4km away, the hotel provides a regular shuttle service, making it easy to explore the Alanya Castle and local bazaars. Overall, Grand Kaptan Hotel delivers great value. It may not be the newest property in the region, but its excellent service, diverse food, and family-friendly atmosphere make it a reliable favourite for a sun-soaked holiday."

"First of all I just wanted to say we had a wonderful holiday. Our 3 year old son had the absolute time of his life, made many friends and just wanted to be in the splash pool from sunrise to sunset. I will start with the pros of the hotel itself: - the staff were all wonderful and there wasn’t any staff member we came across that was anything short of well-mannered. From the second we stepped into the hotel, we were treated well with someone helping us with bags up the stairs, explaining the layout of the room etc. They were all so friendly and delightful. - the food was some of the best food I’ve experienced in an all inclusive. The salads were so fresh and such a wide range. The desserts were beautiful. The pizza bar pizzas were all made to order, beautiful and fresh. There was always something available for my 3 year old (he’s not overly fussy but he is still 3 and winces at anything too unusual). - the inside of the hotel is lovely. By this I mean the lobby, the restaurant, the halls are all lovely marble floors and wooden furniture. - the spa and massage service was amazing. I had a two hour medial massage and the lady (Maya) did an excellent job. - my step dad had a bit of trouble with a neighbouring room and the guest relations team were absolutely great about it offering to move him rooms and checked in on him regularly through the holiday. - easy access to a private beach was lovely. I do love when a hotel has a private part of the beach. - other services were great. There wasn’t any staff an onsite shop, a hairdressers, ice cream and dessert bar, a gym, a doctor, Al a crate restaurants (the food was amazing here and the service was impeccable) - we had several power cuts whilst there due to a storm (no fault of hotel) but the generators kicked in so so quickly. Cons: - WiFi was charged for and was only free in the lobby. This didn’t sit right with me in a 5* hotel. Speaking to others on the coach journey back, this was not standard to be charged for internet in the neighbouring hotels. - external people allowed into hotel to sell things for excursions. Now, this doesn’t actually bother me so much as it’s very common and I do love to book my excursions on the first day but the thing that annoyed me about this was that the guy actually lied to us and told us he was our representative for our transfers to the hotel and our excursions rep. He knew what room we were in and who we booked with which made it believable. We booked with him and then realised we could actually get cheaper elsewhere. - there’s not a lot of hotel space (mainly seats and pool). Again, this didn’t bother us much due to the time of year and how quiet the hotel was when we were there. But definitely something to consider for others who would book in the height of summer, school hols etc. - the hotel room we stayed in was really worn down, damp in the corner and mouldy in the cupboard. When we first arrived we were put in a double room when we had booked a triple (there were 3 of us). This was VERY quickly resolved but the second room we were put in was quite run down. Now, I don’t know if this room wasn’t meant to be occupied and was meant to be renovated as my mums room wasn’t as bad as ours, but it was definitely off putting. The rooms were still outdated regardless of the damp. We were on the top floor which could explain this. -the mini disco doesn’t start until 9pm which I personally feel is too late. Especially for littler ones. -there was times where there was no food available. Which I did find a bit odd for a 5* all inclusive. (4pm-7pm, 9pm-midnight there was no food available at all in any of the bars apart from ice cream). - the spa itself, especially the relax room, was very run down. Certain parts were lovely and certain parts could do with a refurb. Other factors to consider that are more about surroundings and not included in hotel rating - -There isn’t much around the hotel to do that isn’t a taxi ride away but not too far that it’ll cost an arm and a leg. Never paid more than £6-7 for a taxi. There is a town and a shopping centre both less than 10 min drive away. There is a free shuttle bus from hotel to town. -We did the pirate ship experience and it was amazing. Our little boy loved it. Check prices online/check prices of other people before booking. -There is a shopping centre called Alanyum not far from hotel that has an arcade and soft play - great for rainy days."

"We had such a wonderful stay at this hotel and were very happy with everything. The food was delicious, the breakfast had a great variety. The massage experience at the SPA was absolutely incredible and truly one of the best parts of our stay. A very special thank you to Nisa, who arranged such an unforgettable surprise for my mother’s birthday with a cake and birthday song — it meant so much to us and made the day extra special. We would also like to thank Maya, Ayu, and Siti for their kindness, warmth, and wonderful massage treatments. We genuinely appreciate everything and highly recommend every guest visiting the hotel to try the massage treatments, especially the sports massage. The therapists are extremely skilled and well-trained — you honestly feel like a completely new person afterwards! The staff at the hotel were kind, welcoming, and always helpful. We would definitely recommend this hotel and would love to come back again!"