Annabella Diamond Hotel & Spa

"We stayed at the hotel from 10.10.26 to 18.10.26 Settling in. Arrived at the hotel around 11:00. Check-in at 2:00 PM. They did not ask for extra payment for earlier check-in or a better room. It's understandable, the hotel was completely sold out and they simply couldn't give another room or check us in earlier. They immediately put bracelets on us and we went to sit in the beach cafe. Number. Got a good room. Simple furniture, but everything worked, the bedding was clean. We didn't use the air conditioner because it was already cool outside in October. The room has an exit onto the road and is very noisy, we knew about that because we bought earplugs and that saved us, only because of that we slept in silence. I would also count as a downside that there were 2 beds, but only 1 warm blanket. The second person had to hide under a blanket that was more like a very large towel, and it was cold under it. And yes, although there are two beds in the room, you should understand that one will be a double and the other a single. We didn't care, but it might be important to someone, and I think the hotel should consider options for three-quarter beds. Beach. There are enough beds, but you should understand that the later you come, the further you will be from the sea. For some reason, everyone tried to take spots under the umbrellas, but there is no shade from the umbrella itself on the lounge chair, so we lay under the large canopy and there were always spots there. The beach is exclusively sand (there are stones on the left, but no one even tries to go there). This is not a bay and there can be waves, you can't get rid of the weather. On our last day, it was sunny, but no one swam because of the waves, although the sea was beautiful on other sunny days. You can also walk along the long beach of the neighboring hotel AQI Pegasos. The sea in October is +26, swimming is a pleasure. Even if the air temperature shows +21, it feels like +28 in the sun. But with the setting of the sun, we had to warm up; sometimes even one sweater wasn't enough, and we had to wear two. Beach bar and cafe There is a bar here that makes only cocktails with more beautiful presentation, and a cafe with another bar where you can have a snack and not go to the main restaurant for lunch. Nutrition. Here are the weakest points. It seems there is everything, chicken, beef, and fish. It was apparently a sea day once, there were shrimp and mussels. But everything is prepared very simply. From a multitude of desserts, one can find a good one. I am not picky about food and was never hungry; I always found something to eat. We don't take huge plates, we just take a little bit to try. So, throughout the time, there was never a single time that we wanted to go back for any dish. Lobby bar. One of the strongest sides. It's cozy to sit here, the lobby is very beautiful after the renovation. And they also make delicious cocktails with beautiful presentation here. Most often they do it with local alcohol, but I once saw them do it with imported Captain Morgan rum. The bartenders are doing a great job, there are no queues. They can also bring cocktails right to your table. Territory. Very compact, which is a plus, you don't have to walk far, but also a minus, nowhere to walk. Wi-Fi worked well almost everywhere. Animation. There is, but I can't assess it, I don't pay much attention to it. The show in the evening, we went, but it was all standard. Service and staff Another pretty strong side. I did not notice the division by national origin. Russians were treated the same as citizens from other countries. Most of the staff understands Russian, although I preferred to use English, but I have seen many times that they speak Russian and they understand it perfectly. Bartenders and waiters all try, they serve quickly. I have never waited in line for more than 3 minutes for a drink, all the bartenders do their job excellently. Waiters also always know what to bring in drinks, quickly take away dirty dishes. Conclusion: a decent hotel, but we paid 205,000 for 7 full days in October and it's not worth it. For less money in the middle of the season, I have stayed in better hotels. For 150,000, you can confidently consider this option. We initially considered the AQI Pegasos hotels (which is next door) and Lonicera, but we thought there were no places left, although they were even cheaper. We chose this because there aren't many hotels with such a sandy beach, and that is one of the main criteria for selection."

"We stayed at Annabella Diamond Hotel for nine days with our 7-year-old daughter during our first holiday in Turkey. Overall, our experience was mixed. There are definitely positives. The beach is beautiful, the location is very good, and once we received the room we had actually booked, the sea view was lovely. Several members of staff were friendly and helpful, and the hotel manager eventually resolved our room problem and offered compensation. Unfortunately, there were also too many issues for us to give a higher rating. We had specifically booked and paid for a sea-view room through TUI but were initially given a room facing a very busy main road. The traffic noise was significant, and we had to spend our first night there before receiving the correct room the following morning. Cleanliness in some common areas could also be improved. Used plates, glasses and food sometimes remained in the corridors for many hours. Around the pool, abandoned cups and spilled sweet drinks attracted insects. We were particularly concerned about the children’s areas. Despite a no-smoking sign, we saw guests smoking around the children’s pool. There were also cats around the hotel grounds, which normally did not bother us, but unfortunately there was cat faeces in the children’s playground/sandbox. Our daughter stepped in it while playing. The Kids Club offered relatively few varied free activities. Some activities, such as painting T-shirts or bags, required an additional payment. One evening also left us uncomfortable as parents. Directly after the children’s mini-disco, while many children were still standing close to the stage, a Turkish cultural/history programme began. A video showed historical battle scenes, including soldiers, firearms and cannons. We fully understand that the intention was to present Turkish history and culture, and we are not criticising Turkish history itself. However, we felt that showing war-related imagery immediately after a programme for young children was not an ideal transition for a family hotel. We also witnessed some unpleasant behaviour by individual guests. For example, we saw two guests smoking cigarettes while standing in the sea and then throwing their cigarette butts into the water. We also noticed litter and smoking in inappropriate areas on other occasions. This is obviously not something that can be attributed to a country or nationality, and we are not generalising about Turkish people or Turkey. However, we felt the hotel could have enforced its rules more consistently in such situations. The food was generally acceptable and we could always find something to eat, but organisation at the freshly prepared stations could be better, with sometimes long queues. More seriously, we found small stones in salads on several occasions. Unfortunately, my husband bit down on one and a small piece of his tooth chipped off. For us, this raises a genuine concern about food preparation and quality control. We also had an unpleasant experience with a taxi arranged through the hotel for a short trip to Sealanya. We had asked reception about the price beforehand but were told to ask the driver. Once the journey had already started, we were told it would cost €25 each way. In the end, we paid €50 for a return journey of less than approximately 15 km in total. Our main criticism is not simply the price, but the lack of transparent information beforehand. Overall, there is a lot to like about Annabella Diamond Hotel, especially the beach, location and sea view. We also appreciate that the room issue was eventually resolved. However, taken together, the issues with cleanliness and hygiene, supervision of children’s areas, food preparation, entertainment, rule enforcement, service organisation and the taxi experience affected our holiday considerably. We can understand why many families enjoy this hotel, particularly because of its beautiful beach and location. Based on our own nine-day stay, however, we expected a more consistent standard of cleanliness, organisation and service from a hotel of this category."

"Excellent hotel! Top-level nutrition. Variety of food, good imported alcohol. Daily cleaning of the room, everything is clean. In the lobby, they play the piano every day from 6 to 7 PM. There is a meat and fish day at the restaurant. Ice cream for kids without limits! 10 out of 10. Entertainment every day, shows and concerts! Overall, it's fire! Special thanks to Mustafa at the reception from a big family!!! And you should also visit a fish restaurant! Also great cocktails on the beach! Very delicious! 🤤"