"We stayed at Mövenpick Resort & Marine Spa Sousse from the 17th for 7 nights. Overall, we enjoyed our stay, especially the beautiful views and the decent beaches with clear water. The beach area felt safe as there was security present throughout the day, and there were plenty of affordable water activities available such as jet skiing and parasailing, which were much cheaper compared to many EU or Middle Eastern destinations.
The pool staff were hardworking, polite, and always helpful with towels and assisting families with children. The reception ladies were also very professional, helpful, and communicated well whenever we had issues or questions.
However, one of the biggest disappointments during our stay was the ongoing construction work near the pool area. There was constant noise from trucks, digging, hammering, and other building works throughout the day. Dust and sand were also blowing towards the pool area, which affected the overall atmosphere. Guests come on holiday to relax and enjoy peace and quiet, so this was quite frustrating and should ideally have been communicated beforehand or managed better.
We also had an issue with the room setup. We booked expecting a larger bed arrangement as it was myself, my partner, and my son staying together, and we specifically requested a super king-size bed. Unfortunately, this request was not actioned, and the standard double bed felt too small. This was disappointing considering we paid a significant amount for the trip to celebrate both my son’s and parents’ birthdays.
The hotel beach itself is very nice, but I would strongly recommend adding a beach bar so guests can easily get drinks and snacks without needing to walk back to the pool area or wait for staff attention.
The pool service also needs improvement. During our stay, there were only two staff members covering a large number of guests, and as a result we often waited 20–30 minutes for drinks or snacks.
In the evenings, the reception/lounge seating area has a nice atmosphere with plenty of sofas and seating, but unfortunately the customer service there was poor. Staff were very slow when taking orders for drinks and snacks, which made the experience frustrating.
If you are looking for lively entertainment or music around the pool area, this hotel may not be for you. The atmosphere was extremely quiet and there were very few activities throughout the day. Apart from some gym sessions, there was little entertainment provided. It felt quite boring at times unless guests created their own atmosphere with personal speakers and music.
The indoor heated pool was good and relaxing, although the water is salty. The spa facilities, massages, sauna, and couples packages are also a positive feature for anyone wanting relaxation treatments.
Regarding food, there is one main restaurant with a reasonable variety. While some dishes repeated, most evenings offered different meal options. However, the fruits and desserts were almost the same every day. Guests should also note that wet clothing is not allowed inside the restaurant, which is understandable. We also tried both the Spanish and Japanese restaurants, which require booking in advance, but personally we did not enjoy them much as many of the dishes felt very similar to what was already offered in the main restaurant.
Overall, based on our experience and time spent at the resort, I would rate the hotel 4 out of 5. The resort has great potential thanks to its location, beach, and helpful staff, but there are several areas that need improvement. If management focuses more on guest feedback, improves entertainment, customer service speed, and avoids disruptive construction during busy holiday periods, it would definitely attract even more visitors in the future."
