Fiesta Beach Djerba

"Fiesta Beach Hotel, with which I am very satisfied on all levels (beach, pools, rooms, varied and satisfying food), the best I have discovered in the more than 20 years that I have been going to Djerba. Acceptable price that must be maintained..."

"5-star hotel, good entertainment and everyone is very friendly, a hotel to recommend to everyone"

"Very great disappointment regarding the respect for guests at the Fiesta Beach in Djerba I wish to share my very disappointing experience today at the Fiesta Beach in Djerba. I was confronted with a particularly shocking situation with Malek Ben Hamed, a sports coach at the establishment. He notably told me that I was not welcome in his country. I experienced these remarks as a humiliation and a deep lack of respect, with a discriminatory nature. But what disappointed me even more was the way the situation was handled afterward. When I wanted to express my dissatisfaction, the personnel manager as well as the customer service manager, in my opinion, defended him and belittled me instead of listening to me and taking my complaint seriously. I find this unacceptable. When a guest reports such a serious problem, they deserve to be listened to with attention, treated with dignity and respect, and not to leave this process with the feeling of having been humiliated a second time. We come to a hotel to have a good vacation, to relax, and to enjoy our stay. We do not come to endure hurtful remarks or to feel unwelcome in a country where we have come as customers. Regardless of our nationality or origin, we all have the right to the same respect. Professionalism is not measured only by the quality of the facilities or the activities offered, but also by the way customers are treated when something goes wrong. I am deeply disappointed by this experience and by the handling of this situation. I expect the management of the Fiesta Beach to take this complaint seriously, to examine the facts, and to provide an appropriate response. I am publishing this testimony in order to make my experience known and to hope that the management will take the necessary measures so that other customers do not experience a similar situation. Respect for a customer should never depend on their origins, and reporting a problem should never lead to being belittled a second time. I sincerely hope that the management will be able to hear my testimony and take responsibility for this situation. A guest deeply hurt and disappointed by his experience at the Fiesta Beach in Djerba."