"I visited the Hilton Zurich Airport hotel, located near Zurich's Airport.
There is a shuttle every half hour, the cost is Chf 5 per person each way, about a 5 minute ride.
I had visited this hotel over the years. I was recently taken by surprise how the hotel is now operating in low standard. I wondered why it had declined in service and cleanliness. I asked some staff that I know. The former GM has left (from 2015 to 2025) ran a "good tight ship", very clean hotel from rooms to restaurant to excellent exec lounge to conference rooms.
I don't know those details or politics why he left, last year I met him there was no mention. I used to be able to stay inside the hotel most of the time with conferences except for appointments outside. The atmosphere was welcoming and suitable.
I found the F&B did not only decline, it fell through the floors. The morning restaurant which had a light renovation, new tables and carpet. but totally unorganised, the tables are just there worse than school canteen for kids, in your way, no walk way, the chairs are packed closely, a total chaotic mess.
The food quality has diminished, but worse of all is the Exec Lounge, you cannot even eat anything. It also had a light renovation. As we sat in the Exec lounge one night, I said to my colleagues, "do you feel like we are sitting for a funeral?" They laughed but all agreed. They said it is quiet, no sounds, no life, just a dead place, horrible disgusting offerings that is not Swiss style.
In my room, and my colleagues conferred, they felt itching and bites on their legs from the carpet, on their backs and arms on the sitting chairs. The bathrooms did not smell clean. One fellow looked up and saw black mould on the ceiling. I guess that is it and dirt that we could not see but certainly smelled mold.
Although the bed sheets looked clean, I felt itchy in the bed. That should not be, this is a Hilton and has always been clean.
If this keeps the same, I believe it will go down the dirty level I experienced at the Kamaha in Glattpark. We can't stay there, and I suppose by what I see on this trip, this Hilton will go down the hill as well.
The hotel appears to have switched guests to large groups. Large tour buses show up outside and the groups are more than 50 to 200 at least. So the hotel has changed into a kind of slosh and chop kind of operation. The groups talk so loud at breakfast they knock the ceiling off. So many are so ill mannered, shouting at their tables, shouting across the room over the heads of other sitting guests. So many on their speakerphones, no one on their ear.
It was like a market. There is not control from the hotel staff.
For what it is worth, the prices have risen substantially. For my money I and my colleagues are not going to pay more for such a dramatic decline in cleanliness and services, get worse and pay more, no way. I paid CHF 350.00 that is $440. See photos of this property conditions."
