Crowne Plaza Zurich an IHG Hotel

"We stayed two nights at Crowne Plaza Zürich (18-20 May 2026) before flying home to Singapore. The experience fell well short of what we expect from an IHG / Crowne Plaza property, and we left with an unresolved billing matter. I'm sharing this with photos so future guests can make an informed choice. Room -- makeshift bed setup Our twin beds had been pulled out from the headboards and pushed against opposite side walls as a makeshift arrangement, leaving us sleeping in a visibly cramped configuration (see photos). The TV was mounted on an unusual pole at the foot of the bed which crowded the small room further. Bedding was sparse -- loose duvets with no proper duvet cover or top sheet. Furnishings, carpet and overall décor were noticeably dated. Check-in and front desk service Check-in was lengthy and contained errors. The staff member I dealt with -- I believe his name was Mars -- was curt and dismissive when I asked for directions. A similar interaction occurred the following day with another staff member named Chinos. Most notably, we observed visibly warmer and more attentive treatment being given to other guests at the same desk during the same period -- an uncomfortable pattern worth flagging to management. Most serious issue -- DOUBLE-DEDUCTED security deposit At check-in our security deposit was deducted from my card twice. At checkout on 20 May 2026 only one of those two deductions was reversed. The second hold remained pending on my card for over a week. After I emailed the hotel formally on 24 May, the Operations Manager replied a few days later confirming the second authorization had finally been released -- without acknowledging that the double-deduction had occurred in the first place, and without offering any goodwill gesture for the inconvenience caused to an international guest who had already left Switzerland. 📍 Positives Convenient access to Zurich Airport via Altstetten S-Bahn station. That's it. Bottom line: there are better-value 4-star options in Zurich. I'd recommend future travelers look elsewhere until this property invests in service training, room standards, and billing accuracy."

"We booked this as a package with British Airways (in Sep.25) and asked for a double room. On arrival in May.26 we were told that we had a twin room allocated to us. I explained that we had specifically asked for a Double room and the receptionist said that they had no such request. If we wanted a double room we would need to upgrade and pay an additional 35CHF per night. After a few minutes and having shown the booking conformation, they said that they could reduce the charge to 20CHF and then eventually reduced to 10CHF per night. During the holiday we contacted BA who immediately said that they could see the request on their system and would again email the person responsible for the Hotel to ensure this was not charged. BA were superb in handling the matter. On checkout, I enquired whether they (the hotel) had received the email from BA about the booking and was simply told there was no email and that we had 'agreed to the upgrade' so we had to pay the additional charge. We were then also told that the rooms are only allocated to guests the night before arrival, and if there are no double rooms available, then an upgrade had to be paid for. SO much for taking the money to make the reservation months ago, but not allocating the customer requests! This was simply an underhand way of squeezing more money for a booking that was made months ago and spoilt the 30-year anniversary visit that had been planned. No apology offered, and instead, simply asked, WOULD YOU LIKE TO CHARGE THIS TO YOUR CARD? Be on your guard on arrival for the sneaky tactics and if you do make a booking, ensure that you contact the hotel in advance to make sure you get what you have paid for. AND GET THIS IN WRITING as they will not honour anything."

"I stayed here for a few nights on a leisure break between business trips. I generally liked the hotel. Everything that the hotel management has control over in terms of day-to-day management was great: awesome and helpful reception staff, efficient room cleaning, quiet rooms. The stuff that is not so good is structural: tiny TV with no built-in access to streaming services, small-ish room, inflexible temperature control. I loved the location as it is walkable to the town center if you are up for a little exercise, and there are tons of good restaurants in the nearby neighborhoods."