25hours Hotel Zurich Langstrasse

"Hotel was in a good location, rooms were comfortable. However, they asked for my credit card as a "HOLD" for incidentals, very common and expected. What was not expected was the fact that they actually charged my credit card over $1000 and over a week later still not resolved. Will never use any of their locations again"

"25Hours Hotel has a fun and creative design that makes it feel different from a typical hotel stay. The rooms were comfortable and the breakfast was very good, and the hotel bar had a great atmosphere. The only drawback was the noise at night. Depending on your room location it can be quite lively outside, which may not be ideal for light sleepers. Overall a good hotel with personality, just something to keep in mind."

"If you value sleep, do not book this hotel. My wife and I stayed December 28 - January 1 and it was an absolute nightmare. The hotel runs loud parties in the lobby until 4am. Our bed was literally shaking from the bass in the lobby four floors below. They had parties that went deep into the night two of the three nights we were there. Sleep was completely impossible for our entire stay. When I called reception at 1:30am on New Year’s to complain, they told me “this is the biggest party location” and said the party would continue until 4am. None of this was disclosed when we booked. You are paying hotel prices to stay above a nightclub. The gym, sauna, restaurant, and all common areas were blocked off for private “Heal Play Love Event” parties. Hotel guests had to buy separate tickets to access facilities that we paid for and were supposed to be included. There were signs on the doors restricting access to event attendees only. You pay for amenities you cannot use. The rooms have terrible air conditioning. You either open the window and deal with constant train noise 24/7 or overheat. Combined with party noise until 4am, sleep is impossible. We paid 829 CHF ($350/night) for three nights and got zero sleep and zero access to advertised amenities. I sent an email at 3am on January 1 while my bed was shaking demanding a full refund. Management never responded. They took our money, provided nothing we paid for, and ignored our complaint. Since we were awake until 4am and were unable to get sleep, my wife and I both got sick, which ruined most of our vacation. This hotel charges premium rates while operating as a party venue and treating actual hotel guests as second-class. This is deceptive and unacceptable. I have stayed at other 25 Hours properties without issue, but this location should be ashamed. Management’s complete silence on our full refund request shows they know exactly what they’re doing. This is the last 25 Hours I will ever stay at. I’ve never been treated so poorly at a hotel. Especially one that costs $350 a night. Never again. Do not stay here."