ibis Geneve Centre Lac

"Last minute travel decision and the price and location was perfect. Friendly check-in, room was perfect for me, no frills. All refurbished, the ugly out, all new modern design in. Powerful shower, comfortable bed and pillows. I TELL YOU WHAT LITTLE DETAIL made me happy: free hot chocolate and coffee station in the lobby. This is such a plus in any hotel. They sell water and drinks downstairs. If i were to nitpick i’d say the hairdryers are crap. I last saw one of those wall ones back in the dinosaur era. Other than this, a perfect stay"

"Discriminatory treatment and poor service at reception by 1 particular female staff. ​I recently stayed at the Ibis Genève Centre Lac, booking three rooms. While the male staff members were excellent and very helpful, my experience was significantly marred by the unprofessional behavior of one female receptionist with dreadlocks. ​Key Issues: ​Unprofessional Conduct & Language: This staff member lacked the professional grooming and welcoming demeanor expected at a front desk. Most notably, her language was highly inappropriate for a hotel setting; she asked us, "Qui dort avec qui ?" (Who is sleeping with whom?). This is a very blunt, informal, and unprofessional way to inquire about room assignments. ​Lack of Communication: I arrived early and was happy to wait in the lounge. However, she made me feel completely unseen while she spent time chit-chatting, ignoring the fact that I was waiting right in front of her. It was only at 3:00 PM that she finally informed me she is now going to "check" if the rooms were ready. I fail to understand why there was no proactive follow-up or why I was only updated so late. Even if I had to wait longer, I would done so but why was it done when I came back to check again at the reception. ​Technical & Logical Issues: Once in the room, the TV could not be connected to the Wi-Fi. Furthermore, she gave a confusing explanation regarding the 24/7 coffee machine, claiming I could be charged for milk because it wasn't currently inside the machine. ​Concerning Bias: ​Most upsetting was the clear bias in her service; she was noticeably more helpful and courteous to white guests. It was shocking to experience this discriminatory tone, especially as we both come from African countries. Whether it was because I may appear of Indian descent or otherwise, the bias was evident and made me feel unwelcome. ​The rest of the staff were excellent, but this individual's behavior was unacceptable. I hope management takes this feedback seriously."

"Easy base for a stay in Geneva and the surrounding area. Short walk from the station. Close to restaurants and the lake. Rooms are not big, but just fine for a longer weekend. We were lucky to be able to check in early. Otherwise there are luggage storage facility on site. Did not have breakfast so cannot comment on that. All in all very happy with our stay and would come back if in Geneva."