The Westin Valencia

"Disappointing service and layout – Not a 5-star experience We stayed here while attending a family wedding in Valencia, and while the location seemed ideal, the overall experience did not live up to a 5-star standard or feel like value for money. The Rooms & Facilities: • Initial Room (Room 232): Located as far from the lift as possible. My husband recently suffered an accident causing mobility issues; while we hadn't notified the hotel in advance, the walk was difficult. The room was also right next to the service entrance, making it extremely noisy due to late-night and early-morning housekeeping traffic. To make matters worse, the toilet was leaking. • The Switch: We had to pack up and request a room change. The staff moved us to a room slightly closer to the lift but noted they were full and we should have called ahead. • Upgraded Room: The new room was large, comfortable, and much quieter. However, the premium we paid for a terrace upgrade felt wasted. The terrace was large but completely uninspiring, lacking any plants or sun loungers. The Restaurant Experience (The worst part of our stay): • Poor Setup: We booked an outdoor table for six friends for supper. We were squeezed onto two small, round metal tables put together. There was barely any room and almost no lighting. When we asked for more light, they brought a single tealight, which did nothing. • Inept Service: Service was incredibly slow. Our starters arrived before our wine, and when the wine finally appeared, it hadn't even been uncorked. Another starter was completely forgotten, and it was so dark we literally couldn't see the food we were eating. • Unacceptable Staff Behavior: The evening ended when a staff member engaged in an unfortunate, highly unprofessional exchange with us, resulting in his colleagues having to lead him away. This unsavoury incident left us with no choice but to cancel our remaining order and walk out. Conclusion: While the property itself is very nice and the majority of the staff are pleasant, the critical service failures, lack of attention to detail, and stressful restaurant experience mean I cannot recommend this hotel as a luxury option"

"This is a difficult review to write. A group of us stayed at the hotel for my daughter’s wedding. We had booked a table for 6 people at 8pm, the day before the ceremony. Service was extremely slow, one starter was missing, wine was delivered beyond starters, the white wine was delivered uncorked, only one wine glass was placed and the red wine didn’t arrive, when I gave some stern feedback to the waiter asked me “what my problem was”!!, to which I responded very badly and he appeared to square up to me before being led away by his colleagues. At which point we decided to walk out. A truly shocking experience at a supposed 5 Star hotel. What more can I say. Having previously stayed at The Centenari, MYR Palacio Vallier, Only You and Arenas and experienced exceptional service, I can only say I’ll be staying elsewhere."

"Conveniently located this well maintained hotel with pleasant bedrooms and common areas provides a comfortable base from which to explore the City. Staff are generally very accommodating. The restaurants are fine with decent food. The courtyard on a warm evening is particularly attractive….but avoid the paella, it’s overpriced for a load of rice and a few bits of chicken thigh bone…..and the breakfast coffee is poor."