Primus Valencia

"Beautiful hotel. Clean, large rooms, very friendly staff. Good breakfast with lots of choice. 5 minute walk to Ciudad de las Artes y las Ciencias. A little further from the old part of the city but easily reachable by taxi. With 4 friends, we found this a very good basis for a weekend in Valencia!"

"My partner and I stayed at Hotel Primus Valencia from September 27–29, 2026. At 1:00 AM on our second night, front desk staff issued an active keycard for our room to a stranger. I was completely undressed in the middle of the night when an unknown guest walked straight into our room. It was alarming, deeply intrusive, and an unacceptable breakdown in basic hotel security. To make matters worse, when my partner tried to call reception immediately, the in-room emergency phone was completely disconnected—the wire was hanging loose from the wall socket. My partner had to get dressed and go down to the lobby twice in the middle of the night because the front desk had also accidentally deactivated our keycards. Hotel management sent an email acknowledging that this was a "human error" on their part that violated our privacy. Yet despite admitting fault in writing, they refused to issue a refund and offered only a voucher for a future stay, expecting us to return to a hotel where our safety and privacy were compromised. They also refused to provide us with the official physical complaint form (Hoja de Reclamaciones) required under regional tourism law. Between the severe safety breach, non-functional emergency equipment, and broken facilities (our first room had a shower with scalding water only, forcing a room move), this was an appalling experience. I strongly advise anyone prioritizing safety and privacy to book elsewhere. My partner and I stayed at the Hotel Primus Valencia from September 27 to 29, 2026. At 1:00 AM on our second night, the reception staff handed an active keycard for our room to a stranger. I was completely undressed in the middle of the night when a stranger opened the door and walked directly into our room. It was an alarming, deeply invasive experience and a basic, unacceptable security failure. To make matters worse, when my partner tried to call reception immediately, the in-room phone was not working at all: the wire was completely disconnected from the wall socket. My partner had to get dressed and go down to the lobby twice in the middle of the night because the front desk had also deactivated our keycards. The hotel management sent us an email admitting that it was a "human error" that violated our privacy. However, despite acknowledging their responsibility in writing, they refused to refund our money and only offered us a voucher for a future stay, expecting us to return to a hotel where our safety and privacy were compromised. Furthermore, they refused to give us the official physical Complaint Form to which we are entitled by law in the Valencian Community. Between the serious security breach, the non-functional emergency equipment, and the poor facilities (in the first room the shower only had scalding water and we had to change rooms), it was an appalling experience. I sincerely recommend that anyone who values their safety and privacy look for other accommodations."

"We spent two nights at this hotel. Excellent location for public transport and close to a large supermarket. Area not very close to the center, but quiet and well-connected. Proximity to the Oceanographic and Science Museum. Very beautiful and large room, excellent welcome and cleanliness. We did not have a chance to try the breakfast. Recommended."