Eurostars Gran Valencia

"I booked this hotel paying nearly 300 euros per night looking at the swimming pool facility for my wife while I was going to be in a conference nearby. I was very disappointed by the hotel managers reply saying the swimming pool was available only during summer time. I argued saying it was not visible about the unavailability of swimming pool,but the manager kept insisting that it was there on the website. to be honest when I booked via avios website there was no mention about the non availability of swimming pool. The manager also argued we could have used the pool at our own risk!!! which was a strange comment. when asked for a refund he refused to entertain. my colleagues stayed nearby for half the price with better facilities. for having paid nearly 300 euros per night i clearly felt cheated as the rooms were small, corridor smelt fish oil. breakfast was very ordinary. The bar facility in the evening was very poor, unbelievable to see that kind of facilities in Valencia. This has left me so frustrated for paying so much money."

"Last minute booking using Love Holidays. I did check this hotel out before making the decision to book and all looked good. Don’t go by the pictures on the official website. Firstly, I’d like to clarify why i gave this a 3 out of 5. This is based mainly on securing the deal at a price I now rate as a 3 star experience. Context of the hotel. It sits a good few km’s from the perimeter of the old town. You’ll need to use the metro which is easy to get to from the hotel , only 200 metres walk away. The hotel shares the high rise building with two other hotels, a three star on one side and a four start on the other side. As a result, the reception is accessed at street level and the hotel restaurant and rooms are located from floor 14 and above. Restaurant is on 14, gym on 23 and pool on 24. The restaurant and bar area is ok but almost an afterthought. The bar lacks any atmosphere and is boring. We only used the restaurant for breakfast which had a variety of options but lacked gluten free options. It was also poorly stocked and frequently we had to ask for things that were empty. The gym was ok but the sauna was in a state of disrepair and there were never any towels in the changing rooms to use. The pool was ok, very cold and a little tired and unloved. A small bar on the roof top next to the pool but not open. The room was nice and definitely 4 star standard. The staff were very attentive but they appeared under staffed at all areas. In conclusion it is ok for a cheap deal but I would not pay the full price I’ve seen it advertised as. Hope this helps."

"Pros - The pool Good location Reasonable cost Comfortable bed Nice big shower Cons - The fact that the lift was so slow going up to the 19th floor and pretty much stopped on lots of floors before we could get out . Also the fact that there was only 1 member of staff on reception when there was a queue of people waiting to check in. And the fact that the male receptionist who was on the late shift was hesitant to give another bottle of water when our mini bar hadn’t been stocked up . And the fact that we needed 2 towels for a shower and I was told by reception to ask the pool staff but they had told me to ask reception so I went down in the lift and then back up again. There isn’t great communication between staff memebera and that example didn’t make it seamless for the customer ."