Eurostars Gran Valencia

"Over rated , needs a deep clean, new mattresses and pillows"

"I read a couple of poor reviews of this hotel and was a bit worried about our booking. But I am honestly a bit baffled - it's fantastic. The building is easy to find right next to a metro station and an easy trip from the airport. It's not right in the city centre, but we went to see the 2026 eclipse and had chosen it because of the amazing roof terrace and private pool which is only available to residents. There are plenty of buses from just outside which get you into the centre in about ten minutes and City of Arts and Culture in about twenty. The rooms are lovely, very clean and spacious. The beds are comfortable (super plump, soft pillows) and the shower is powerful and hot. I didn't use the TV, but there was a small kettle with herbal teabags and a fridge with plenty of space for cold drinks. One advantage of the area is that it is relatively quiet. There is some traffic noise, but you are not bothered by cars or people passing. There is plenty of choice for breakfast, with food to suit most tastes. Dinner when we were there was served up on the roof terrace, so you could eat and watch the sunset. You are offered a set menu with three courses and two choices for each course. At just twenty Euros, it was an absolute bargain. If you prefer, there is a poolside menu with the usual pizza and burgers. There are plenty of restaurants and bars just around the corner on the main road which offer a variety of foods, including Spanish, Burgers and sandwiches. Overall, this hotel is much cheaper than others in Valencia and offers great value for money. The staff were particularly kind and did everything they could to help my friend find a pair of lost reading glasses."

"DO NOT STAY HERE! If you have expectations of a four-star hotel, or even simply a clean, functioning, safe room, this is not the hotel for you. After walking through the very hot hallways that smelled like fried fish, I arrived to my room and saw that the shower head was plastered with this nasty green substance. It looked like no one had cleaned in the past month (see image attached). I then relocated to another room, where the green substance was still present, but less horrible. Then, I noticed weird brown and red stains on the blanket (see attached images). There were more, but I forgot to photograph all. The toilet was also leaking all over the floor. All of the hotel gym equipment was broken and the rooftop pool area looks like it was ordered on Temu. The food there was atrocious as well. This hotel is far away from any attractions you may wish to see and feels quite isolated. I seriously do not understand what institution granted them a four-star rating. Eurostars should consider closing the property or re-branding as a hostel. The price they charged was ridiculous for the crumbs they deliver. I will say that two of the front desk agents I met were kind. Pepe, the Head of Reception, lacks professionalism and consistently denied that there was any issue with their overall standards of cleanliness. That said, never again. I could not recommend this hotel any less."