easyHotel Valencia Ciutat Vella

"Reservation Details: Hotel: easyHotel Valencia Ciutat Vella Guests: Mr. Ángel Rodríguez & Mrs. María M. García Garrido Booking Platform: Expedia (Itinerary ID: 72078301680996 / Case ID: 39476466) Dates: September 24 – September 26, 2026 I booked a stay under my name (Ángel Rodríguez) for my wife (María M. García Garrido) and myself through Expedia. Unfortunately, my wife suffered a sudden, severe respiratory illness (acute bronchitis complicating an existing pulmonary condition/COPD), and her doctor strictly ordered her not to travel, placing her on complete rest and medical follow-up. We contacted Expedia to cancel due to medical force majeure. Expedia confirmed they waive all cancellation fees on their end and that the refund authorization depends entirely on the hotel. However, the receptionist at easyHotel Valencia Ciutat Vella flatly denied the refund, refusing any exception despite being informed of an official medical emergency and having supporting doctor certificates available. While standard cancellation policies are understandable for ordinary changes of mind, completely ignoring a genuine, documented health crisis shows a total lack of empathy and human decency. Future travelers should be aware that easyHotel offers zero flexibility or compassion, even in critical medical situations. Extremely disappointing. Detalles de la reserva: Hotel: easyHotel Valencia Ciutat Vella Huéspedes: Ángel Rodríguez y María M. García Garrido Plataforma de reserva: Expedia (N.º de itinerario: 72078301680996 / Caso ID: 39476466) Fechas: 24 al 26 de septiembre de 2026 Realicé esta reserva a través de Expedia para hospedarme junto a mi esposa, María M. García Garrido. Lamentablemente, mi esposa sufrió una complicación respiratoria grave e imprevista (bronquitis aguda que complicó severamente su enfermedad pulmonar/EPOC), y su médico tratante le prohibió estrictamente viajar por motivos de salud. Nos comunicamos con Expedia para tramitar la cancelación por causa de fuerza mayor médica. Desde Expedia nos confirmaron que ellos no cobran penalizaciones de su parte y que la exoneración depende 100% de la aprobación del hotel. Sin embargo, la recepción de easyHotel Valencia Ciutat Vella denegó la solicitud de forma tajante, escudándose fríamente en la política de tarifa no reembolsable y negándose a considerar la justificación médica aportada. Entendemos las políticas habituales, pero la falta total de humanidad y sensibilidad ante una emergencia médica comprobable es inaceptable. Tengan mucho cuidado al reservar aquí, ya que el hotel no muestra la más mínima flexibilidad ni empatía ante situaciones graves de salud. Muy decepcionante."

"It is a good, safe choice. I would stay again. The room is fine for a solo traveler, maybe small for a couple. There is no table or chair, no suitcase support. My main complaint is you cannot get fresh air, which all mentioned already. It is located in a square and area with character, and nice buildings. On the plus side: 5 mins walk to airport metro, the Consum food superstore is just two doors away. The breakfast is good, small but all you need and good quality. They bake croissants on site. The lobby coffee machine cost is reasonable and tea is free. You can walk to the old town, but best is to rent a bike."

"Good hotel! 10 mins walk to mercat central. Dialsur supermarket is a 2 mins walk away, which was convenient. Metro stop from the airport was a 5 minute walk away so very convenient. Room was spacious. Bathroom was a great size with a good shower. The windows don’t open so it got a little stuffy. The air con turns off from 9am to 6pm. You can turn it on during these times but it automatically shuts off after a short while. When I got back to my room, after being out in the heat, it wasn’t very pleasant to walk into a room that was even hotter than outside. Once the air con had started to work again, it was ok. Would stay here again when visiting Valencia but maybe not in the late spring/summer months when the weather is higher than 25 degrees."