"⭐ 1-Star Review – Serious Concerns Regarding Cleanliness and Housekeeping
The location is the only positive thing we can say about our stay. The hotel is in a convenient location, and we would also like to acknowledge that the receptionist we dealt with was polite and apologetic when we raised our concerns. Unfortunately, the positives end there.
We stayed at Palm Beach Tenerife for 9 nights, and the standard of cleanliness was extremely concerning. The room was dusty and dirty when we arrived, with make-up stains on the pillows, wrappers and other rubbish underneath the bed, as well as visible dirt and dust around the room. This is not what we would expect when checking into accommodation, particularly when paying for a hotel stay.
What is even more concerning is the lack of housekeeping during our nine-night stay. Our room was only cleaned twice. On one occasion, the cleaners arrived at approximately 3pm, while we were getting ready, so naturally we had to turn them away. On the second occasion, rather than addressing the poor standard of housekeeping, we received a message asking us to keep the apartment cleaner.
This was extremely frustrating and, quite frankly, unacceptable. We had been cleaning the apartment ourselves every day because we were unhappy with the condition it was being left in. To then receive a message suggesting that the condition of the apartment was our responsibility was very disappointing.
There were also concerns about the way our personal belongings were handled during the cleaning visits. My T-shirt was left wrapped around the door handle, and my bikinis were left in the bathroom. These are personal belongings and should be treated with basic care and respect. We also left a clearly written note on a pizza asking staff not to take it. The note was removed and placed on the mirror, but the pizza was taken anyway. This was particularly frustrating because the request could not have been clearer.
The air-conditioning was another major concern. The vents were visibly dirty and appeared to have accumulated dust and dirt, raising serious questions about how regularly the system is cleaned and maintained. During our stay, both of us became extremely congested and unwell. While we cannot say with certainty that the air-conditioning caused our symptoms, the condition of the vents was concerning enough that we did not feel comfortable using it.
For us, this goes beyond simply being disappointed with the appearance of a room. Cleanliness and hygiene should be basic standards in any accommodation, and particularly important when guests are staying for an extended period. Dust, dirty air-conditioning vents, rubbish left under beds and stained bedding are not issues that should be present in a room offered to paying guests.
It was also disappointing that, despite raising our concerns, the situation did not appear to be taken seriously enough. An apology from reception was appreciated, but an apology does not resolve the underlying housekeeping and hygiene problems. I’d also like to add the three elevators are always broken and being on the eighth floor it takes a toll also being sick from their aircon.
We booked a nine-night holiday expecting a clean, comfortable and properly maintained place to stay. Instead, we found ourselves cleaning the accommodation ourselves, dealing with inadequate housekeeping and worrying about the cleanliness of the air-conditioning. This significantly affected our experience and, unfortunately, our health during the holiday.
We would strongly encourage management to review the hotel’s housekeeping standards, cleaning procedures, air-conditioning maintenance and the way guest belongings are handled. These are basic areas that should not be overlooked.
The location earns the one star, and the receptionist’s apologetic attitude deserves recognition. Everything else about our experience was extremely disappointing.
We will not be returning to Palm Beach Tenerife and cannot recommend it to others based on our experience."
