Arenas Del Mar Beach and Spa

"Lovely hotel, I travelled with my partner, mum and step dad. There were many positives about this hotel: Entertainment- Tiego was an incredible asset to this hotel! He ensured everyone was having fun and worked so hard. Even on sunny days he would arrange some in door entertainment. Such a lovely guy as well who made everyone feel welcome. Staff- on the whole staff in the hotel were lovely, we had a great welcome when arriving at reception, maids would say hello to you and bar staff were kind. I think there was only one I came across who was a bit moody but otherwise everyone else was so nice and loved it when you attempted to speak Spanish. Hotel- rooms we spacious, clean and there were some lovely seated areas in the foyer for a sit down and chill. Pool area was always clean and the pool was warm which was great on the windy days. You do need to pay 1 euro deposit for your cup but you get that back once you hand your cup in. Free towels which you collect from the spa. Do make sure you hand them back at the end of the holiday otherwise you'll get charged for not handing the towel card in. On bad weather days they opened up the bar near reception earlier so people could have a drink as well. Beds and towels were changed everyday we were there. All inclusive is up until 11pm but I think it averaged about 6 euro for a drink thereafter which we didn't find unreasonable. Food- genuinely cannot fault the food. We aren't fussy eaters so there was always something we could find. The hotel provided themed nights. We have never been anywhere that serves so much Salmon and we loved this! Food was tasty and there was always plenty of fresh salad to accompany your meals. Now the negatives: Hotel spa- I use spa in the loosest term. For 15 euro for 2 hours we found this a bit steep. It was lovely to go in there out of the adverse weather, but the place is in need of refurbishment. There are also things that do not work like some of the jets on the jacuzzi. The sauna and steam room are tiny and very tired looking. I think if these were improved, it would make the experience far better as it was otherwise really nice. Other guests- I had to make a complaint to reception regarding cannabis use on our floor. We were able to identify the room as the smell in mine and my mums room was disgusting. I was informed it is illegal but yet not a lot was done about this. (Although not sure what else could be but it wasn't a pleasant experience). There were also other guests who had observed cocaine use in the hotel. There was also a hen party during our stay. I'm all up for girls having fun, but they were incredibly disruptive at meal times and had even made other guests feel very uncomfortable and the hotel didn't really intervene. The staff however, would fuel them with more alcohol and even offered them cocktails at dinner which other guests hadn't had access to. I don't personally agree with favouritism but the chef's from the kitchen certainly made this obvious. They too as well as the film crew were incredibly loud late of an evening and the hotel staff allowed this. Our first night we were chatting in the foyer and were moved on very quickly. We respected why we were moved on but this should be applied to all guests too. Beds- a little too firm for my liking, so I did struggle to sleep whilst I was staying here El medano itself is around a 15-20 minute walk away, the area is lovely and appears to be very well looked after. It is quite small, no sports bars if you're after a football game to watch but you do get a lovely view from sitting outside a cafe/restaurant. Overall I would stay here again if the opportunity presented itself. Although, staying in Tenerife again I have been put off by as our experience at the airport was hell. If you are flying to tenerife south do ensure you are getting to the airport 3 hours before departure if you can. The E gates were a nightmare and you can wait up to 2 hours alone in the passport control queue, we were lucky our flight waited. However, Ryanair and Easy jet passengers were not so lucky."

"Initially wary after some reviews but an upgraded room on arrival to a suite was a nice surprise. Room perfect, bed comfy and huge balcony . Breakfast had more than adequate choices . Staff very friendly . Easy walk into town and great choice of restaurants."

"KN Arenas Hotel Review – 8/10 I stayed at KN Arenas and upgraded to all-inclusive for four nights at €36 per night, which was great value. The staff were incredibly helpful and friendly, always happy to see me. Breakfast, lunch, and dinner offered a delicious range of hot and cold foods catering to all diets. The coffee machine was excellent, and the main dining hall had themed menus daily. The hotel also arranged a beautiful birthday cake for a friend, which was a lovely touch (€18). Positives: • Staff: Tiego, a new member of the animation team, was exceptional – professional, polite, and energetic, managing aqua aerobics, guest interaction, and evening entertainment without complaint. He deserves a pay raise and promotion. • Facilities: Rooms have excellent bathroom space with good water pressure, sinks at a high level, a bidet, and eco-friendly towel policy. Balcony views of the ocean and pool area are lovely, with functional seating and a pull-out washing line. The reception and piano lounge are attractive, relaxing spaces, enhanced by fish ponds and water features. The TV/billiards/library room is comfortable and has a great ocean view. Concerns / Areas for Improvement: • Entertainment & Noise: The Saturday film crew took over evening entertainment from 9 pm to midnight and were loud and inappropriate until 3 am. On multiple occasions, guests played music loudly in the piano lounge and security staff did not intervene. A hen party on March 27 disrupted breakfast and dinner, causing distress to other guests, including a guest in a wheelchair. Restaurant staff continued serving alcohol without addressing inappropriate behaviour. Training staff on customer care and awareness of PTSD is recommended. • Animation / Activities: Entertainment does not start until 9 pm, making days very boring for solo guests. There were no daytime games or activities. Comparisons to other hotels (e.g., Barcelo Santiago) show daily morning and afternoon activities and games plus evening entertainment. • All-Inclusive Experience: Drinks after 11 pm were not included, and there was no wine list or wine offered at dinner. Snacks were very limited (a few sandwiches, toasties, pastries) and not available late at night. All-inclusive should include a good lunch, snacks all day, and late-night options. • Room Comfort: The bed is extremely firm with no option for a mattress topper or memory foam pillows, resulting in back, neck, and shoulder pain. Unless you sleep instantly or standing up, it’s uncomfortable. • Facilities Access: On Wednesday, March 18, the TV/billiards/library room was closed due to film crew work. Guests must pay to play billiards, which is disappointing. • Dining Experience: While the food is good, there is no staff welcoming guests, no wine list, and personal table service is only offered to large groups. Offering a server and wine options would enhance the dining experience. Summary: KN Arenas is a beautiful hotel with friendly staff, delicious food, and lovely communal areas. However, unprofessional staff behaviour, excessive noise, lack of daytime activities, and limited all-inclusive options reduce the overall experience. With improvements in staff training, entertainment, and snack/drink availability, I would return. Rating: 8/10"