Parque Del Sol

"When we arrived, there was no one at all out in reception to greet us , but someone did appear a short time later. Wasn’t ever acknowledged whilst walking through the reception the whole time we were there. We were in H block on the middle floor, facing the pool. Nice location with a pleasant usable balcony. Pretty walk to room. Inside of the apartment was OK. Not particularly comfortable for sitting, but bedroom was comfy enough and quiet. Ceiling fans adequate for October but should imagine not good in high season. Cleaning of the room was OK. Fridge had crumbs in it on arrival. No problems getting sun beds any time of day, little amount of reserving going on. The restaurant for breakfast was quite nice if got there early with adequate, as expected, 3 star food. Evening meal was terrible. Selections not replaced once empty, I had cold food that should have been hot. Also had incorrectly labelled food. Water not included with evening meal. Ate in the restaurant twice to give it a second chance, then ate out rest of the time in the evening. Poolside restaurant was spoilt by people thinking it was ok to smoke right next to us while we ate, despite there not being any ash trays. Infact people were smoking wherever they felt like it throughout the complex. I’m not sure what the rules were, but this un policed selfish behaviour would absolutely stop me from staying here again."

"The restaurant can be very busy and noisy. The evening meal is only just acceptable, there is not a lot of choice and an overuse of Pork. The breakfast was always quite good although bacon is poor quality. Our main grip is that there as been no smoked salmon for over a full week . this was one thing we really enjoyed. It was offered 2 or 3 times a week together with a glass of cava. We are hoping it is just a supply shortage and not a further reduction of the kitchens budget. We have also noticed a big reduction in cut fresh fruit at breakfast. I watched one day there was a tray of grapes and melon. When these were empty they were removed and not replaced, this was at 9 am!! Other holiday makers are saying Parma ham as also been removed from the breakfast menu. We feel now that everyone staying has no alternative but to pay for half board it is only business sense for the hotel to provide good quality meals with an acceptable choice. There are a lot of people here with a deep loyalty to the hotel and the staff, but it now seems to be wearing thin if they are coming out of the restaurant where choice and standards are being eroded"

"Good hotel overall, well located, with quality food, a spacious and quiet room, and a clean pool. On the other hand, the room cleaning really needs to be reviewed: the floor was dirty every day, to the point of having black feet, and the bath towels were not systematically changed. The friendliness at the front desk also needs to be improved: one sometimes gets the impression of being a bother, especially with one person at the front desk. Finally, the pool lounge chairs are very aging and deserve to be replaced. It would also be appreciated to have at least one bottle of water in the refrigerator upon arrival, if only for the first day. Too bad, because the hotel does have good assets."