"This was our second visit this year to the Hotel. Our first time in March 2026 and again in September 2026. The Hotel is great, if you opt for the Half board, for a week, you get a visit to the two other restaurants, outside of the Buffet style restaurant. Although the food quality in great in all the restaurants, including the Buffet restaurant is excellent. Wine list is reasonable too. The rooms are well appointed, we stayed both times in a Junior Suite with Sea view. There is a prestige level, which a quite a hefty price upgrade and for the minimal extras you get it is not worth the money in our opinion. The hotel is Adults only, which lends itself to the more mature, aging guests. The vibe is relaxed and strives for quality based service. On that, Service is hit or miss depending on the individual you get serving you. Mostly it is excellent. On both occasions we were invited to the Managers Cocktails held every Tuesday, this is an opportunity to meet the Manager of the Hotel, however weirdly, on both occasions we was bypassed, maybe it was my face or just style that put him off meeting us! Having spent a seriously large sum of money at his Hotel this year, you would of thought this would have warranted some attention. However we have learned that he is moving on and passing the ownership of this Hotels management onto a Female. Overall the Hotel is well kept. It is showing its age in some areas and doesn’t seem to have an ongoing maintenance program which is a shame, loose titles around the pool
Area and stairs are a trip hazard. Toilets around the pool areas are seriously outdated and board line service station Quality! Some praise must go to some of the staff that make your stay, generally the Waiting staff in the restaurants are excellent. One particular female host (don’t know her name) is outstanding and truly destined to be a manager of the hotel one day. She is seriously switched on to the guests. We were here to celebrate our wedding anniversary, and I specifically took time at the reception desk to organise something special at the restaurant that night. Clearly I wasn’t speaking the same language as this request was completely ignored, despite the whole hearted acceptance from the receptionist that this would be sorted. Another example of this hit or miss service levels at this Hotel. The pool waiting staff are the major draw back on the service level issue, and making this a truly 4 star resort and not a 5 star experience. For whatever reason they don’t appear engaged or are hard working enough to make a difference, it is always hit or miss whether you get service or not. Even the buzzers are completely ignored and you end up just giving up, waiting for the odd occasion that they might appear, which is always very rare. This was the same issue on both our stays.
The garden, pool area that is managed by the Sunbed guys and are one of gems in this hotel. Always willing to help and assist you, with smiles and positivity. A truly great asset to the Hotel, you spend most of your time in this areas during the day. It is just a shame the waiting staff dampens your day with poor service and attention.
In summary this is a great Hotel, hence why so many guest are repeat returners. I cannot give it a fantastic Hotel, as there is so many areas that need attention and who knows the new Manager might just address them and make this Hotel into one of the truly wonderful places that can accommodate the most discerning guests. Truely outstanding service and excellent comes with hard work and dedication to make things better, I get the feeling that the previous Manager just wanted to keep the status quo,
Not strive for greatness.
We would recommend this Hotel for the more mature guests, that have the funds to afford it. You will not be disappointed with the Hotel overall it is a four star experience, although there are many Hotels around the world that do offer 5 star experience for the cost of this establishment.
We certainly would return in the future, if only to see if improvements have been made by the newly appointed Manager. Good luck to them in their new position and all the very best of luck in your appointment.
Appreciation - Room maids, excellent. Restaurants service overall Very Good. Restaurant food quality and variety- Excellent. Pool area Sunbed guys - Excellent. Pool area food and Beverage service - average boarder line Poor. Conditions of Hotel - very good (could be better) starting to age. Bar - Excellent (Roberto outstanding) Reception- hit or miss depending on the person at the time. Management - Good, could do much more to enhance this facility. Need further training. Complacency doesn't make a difference!"
