"Very Overrated and Extremely Disappointing
We booked two Platinum Junior Suites (one for me and one for my mum) and paid at the front desk on arrival. That turned out to be a big mistake.
Our luggage was taken down to the basement level of the hotel via a ridiculously steep ramp. The moment we arrived on that floor we were hit with a strong sewage smell. When we asked reception about it, the only explanation we got was “pump,” and due to the language barrier it was impossible to get a proper answer. Unfortunately, this smell wasn’t a one-off – it happened every single day.
We asked to move rooms but suddenly the hotel was “fully booked.” Conveniently, a different room only became available the day before we were due to leave, which didn’t exactly help our stay.
Communication at reception was very difficult due to poor English, and basic information about the hotel and what was included in the Platinum package was never clearly explained.
The Platinum package supposedly gives you access to the Platinum Club, a rooftop pool, and the Roast Club restaurant. However, ordering food was frustrating because again the language barrier made it difficult. On top of that, bookings are required, which means you’re essentially expected to eat there for both breakfast and dinner.
The Farm Market restaurant was actually much better – more relaxed and buffet-style so you can come and go when you want.
The location is great, right next to the beach, which is probably the hotel’s biggest positive. Evening entertainment was mostly okay, although the circus show is definitely one to avoid.
Activities like yoga, Pilates, and archery are available and were enjoyable, although a bit slow-paced. The hotel is adults only, which some people will like.
One positive worth mentioning: our room was cleaned daily and the maid was fantastic.
However, the noise levels were unbelievable. The fun club and beach restaurant create constant loud music and banging. At times it honestly sounded like there was a drummer in the room with us. My mum’s room was even closer and she barely slept the whole holiday.
If you want a drink, be prepared to stand in a long queue at the bar.
The pools are nice, but nothing special.
We booked a massage before travelling, which I highly recommend doing because it was half the price compared with booking once you arrive at the hotel.
After travelling, we arrived hungry and tired and it took a long time before anyone could even tell us where to get food. Eventually we were sent to the outside bar – where the oven was broken – so our only option was two boxed tuna salads. Not exactly the welcome you expect from a so-called Platinum experience.
Overall, this hotel is very overrated and nowhere near the luxury experience it advertises. Between the sewage smell, the noise, poor communication, and lack of customer care, this stay was extremely disappointing.
Would not return and would not recommend."
