Gran Tacande Wellness & Relax Costa Adeje

"We have just returned from our third stay at this five-star hotel, having brought four friends along again this year. Unfortunately, we were disappointed to find that the standards we had come to expect seem to have slipped. The floor in our room was in poor condition, with tiles that had bubbled up and some that could actually be lifted away from the concrete floor beneath, making it difficult to walk on. When we brought this to the staff’s attention the following morning, they kindly offered us another room. However, there was no offer of compensation or any gesture to acknowledge the inconvenience of having to pack everything up and unpack all over again. To make matters worse, the air conditioning in our new room wasn’t working on the first night because it had not been activated for us. There were also a few oversights affecting the other couples in our party. Two couples did not receive the champagne that should have been in their rooms, and one couple did not receive their complimentary one-day spa voucher on arrival. On a positive note, the hotel enjoys a great location, the pool area is fabulous, and breakfast was excellent. These are all things we have enjoyed on our previous visits. It’s disappointing to leave feeling this way, particularly as we have stayed here three times and recommended the hotel to friends. We appreciate that things can occasionally go wrong, but we would have expected better attention to detail and a more thoughtful response to the inconveniences we experienced. Sadly, despite the hotel’s many positive features, this stay has left us feeling that the standards no longer match our expectations of a five-star experience, and we won’t be returning."

"This was our 6th visit and for the first time we came away not knowing whether we would return? We arrived late due to our flight and were given a room that was near Duque Plaza, hence the road being near and noisy. We didn’t unpack and my husband was told we could move the next morning. The aircon wasn’t working either, so we spent our first night being far too hot and not sleeping well! The next day, we were shown room 730, the first thing I noticed was it was lovely and cool. Wasn’t sure about the position of the balcony, but decided to accept it, as the view was nice facing the sea. Once we went back to the room, we realised, once next door came up, we were totally overlooked once they were at the edge of their balcony, so very annoying!!!! But the best was yet to come!! At 8 am every morning a generator of some sort switches on!!! This is on the roof or very near to room 730!! So if you like a wake call each morning this is the room for you, apart from it goes on most of the day and so loud once on the balcony. Nice to see some of the of regular staff still at the hotel, but a lot had left? There did also seem to be a shortage of staff in general? Pools were a bit of a nightmare as the rules on the board seem to be totally ignored now!!! So children were jumping in, driving in and playing ball in the pool. Mentioned to Pool guy and I was told it was half term? Not actually for the UK so guessing that got far worse. We were there 9th to 19th October. Other reviews have said about the children in the pools and yes this isn’t Adult only, but more and more children are going to the hotel, which is a surprise as no children’s clubs? So not sure what the attraction would be? Maybe if the rules were adhered to, it would be less attractive? Some of the entertainment was good, but not promoted enough and changing the stage from end to the other, is a big mistake as it worked the other way for years and the tables are too big and some to near the front. So back to the question….. would we make a 7th visit really not sure?"

"Recently stayed 11 nights at the Gran Tacande. The hotel’s location is fantastic, close to the beach and restaurants in Adeje. The staff are mostly very pleasant and approachable. The pool areas are nice and reasonably well maintained. The rooftop bar is gorgeous. I had a few small issues with the hotel that prevented it from feeling like a full 5* experience. I was stayed with my grandparents, and due to their mobility issues they requested (months in advance) and paid for a suite in the Casa Fuerte area of the hotel to be close to the restaurant and pool. On arrival we found we were in the back of the hotel, facing the GF Victoria, and when we requested to move were told the hotel was full. We had a few strange issues with house keeping, often they’d remove our bathrobes from the room for no apparent reason and not replace them meaning we had to ask reception for new ones. They also took days to remove an ever increasing amount of empty drinks glasses from our room, including half eaten food we’d ordered. The air conditioning stopped working a few times, as did our key cards. All small issues but not in keeping with the £ the hotel charges. The suite itself was nice and spacious, but as with many other reviewers we can’t understand the appeal of the bath in the middle of the room, a small shower and a toilet room with very little privacy. My final complaint is more a suggestion. Whilst I understand the hotel isn’t Adult’s Only, I found that the infinity pool and hydrotherapy pool were absolutely overloaded with children at all times of the day, despite their being a children-specific pool and a large, main swimming pool. Me and my partner wanted to relax on the sun loungers in the heated hydrotherapy pool, which appear extremely relaxing in all hotels advertising - however every day it was filled with 20+ children. Moreover, the hydrotherapy pool was closed, drained, and refilled at least twice on our visit which I can only assume was due to little accidents in the pool. Again, I realise this is a family friendly hotel, but perhaps this area could be kept as adults only, as the sheer volume of children prevented what was advertised as a relaxing pool area being used every day of the trip. Just a suggestion. Especially as there is an enormous main pool nearby. Ultimately, I wouldn’t stay again. I feel there are hotels that are much less expensive that feel, well, more expensive. I think the hotel doesn’t know who to cater to, at the expense of the adult majority, but maybe next time we should book an adults only hotel! But the hotel does suffer from feeling slightly dated, with bizarre room layout and not enough positives to justify the enormous bill at the end of the week. We had a nice holiday, but one likely not to be repeated at the Tacande."