Novotel Sevilla

"I am Accor an enthusiast and a Gold member so I do use Accor properties quite often. So I chose Novotel Sevilla this time for a family holiday. I didn't had a good experience especially from the staff amd people behaviour point of view. I was there for 2 days. On the 2nd day when I was going to my room through elevator, the elevator got stuck with a bang. I was stuck for more than 30 minutes with no Fan in the elevator. It was damn suffocating and scary too. The hotel ppl did call for an engineer who opened the door and let me get out of the elevator but there was no sorry or apology or even any feeling on any staff face. They were too casual about it. Then the AC of my room malfunctioned at abt 11 PM at night. Being an Accor property I do expect full fledged maintenance people 24 had but again they were like they cannot do anything abt it. They did offer me change of room but at that hour that wasn't possible as my kids were sleeping in the room next door and I could not change as it was not possible to let the kids know of this. So overall bad experience !!!"

"Nice hotel located next to Seville Football Ground, close to the tram and metro. The tram stops right outside the cathedral and takes about 10 mins."

"Although it's a bit outside the centre it's a good location just a couple of minutes' walk from the Eduardo Data tram stop and only 5 quick stops to the Cathedral (Archivo Indias stop). The trams are modern, clean and very frequent. Hotel check in was quick and efficient and all the staff we encountered were friendly and helpful. Room was a very good standard. We had a view of the Seville FC stadium from our room and it is very nearby, so it's best to check if there are any matches on during your stay! Only slight negative was the "restaurant" which I would say is more of a bar with snacks and the menu was very limited. Overall though we enjoyed our stay and would be happy to return."