Magna Sevilla

"The apartments are well located, however that’s where the positives ended for our stay. Customer care and communications were utterly dreadful (an easy example - the lift was out of action for two days but it took them one to tell anyone and no provision was made for the less mobile, which my heavily pregnant wife was particularly unimpressed by). I tried numerous times to get a hairdryer from the hotel team and only managed to get one (after three days of trying) because easyJet stepped in. Worst of all on communications, we didn’t receive any check-in details in advance so had to call easyJet from the steps of the hotel to get in (at 10pm). The room was filthy - the floor had obviously not been cleaned for some time and the shower was thick with mould. There was a lingering smell of sewerage most of the time and the air conditioning would make a sound like it was purging itself at random times of the day and night, despite being turned off. You will see a sign in the room telling you not to make any noise between 10pm and 8am because these are apparently quiet times - this however omits the presence of the nightclub on the ground floor, which kept us up on two consecutive nights until about 4am. We asked for a slightly extended check-out due to serious illness but were told absolutely no provision could be made. I understand the operational necessities of a hotel but a blanket ‘no’ on our penultimate day solidified for me that this is a hotel that sees its guests only as cash cows and is wholly unsuitable for families. This hotel has great potential but seems to be run by a team who take the guests for granted. I would say these are not ‘service’ apartments, just apartments. Sat next door…."

"I’ll start with the good parts: The property is quite newly-renovated and clean. The rooms were spacious. The staff were very pleasant. The location was okay. The downsides were: The. room smell was overwhelming from - I assume - a floral cleaning product. It made us sneeze and our noses run for the first two nights. There was a bucket and mop left out and I was tempted to rinse the floors with it. The remained after housekeeping visited, so I guess it was a permanent fixture. There were no drawers in the bedrooms. There was a plug and connection for TVs in the bedrooms, but no TVs. Overall the place was okay, but I kept thinking I could get a better place closer to the main attractions for the price."

"Do NOT stay here if you like to sleep at night. The ground floor of the building is a nightclub that doesn't open until 11pm at night, and doesn't close until 7am the following morning. The loud thumping music is non-stop between those times. Their huge metal shutter door is opened and closed during set up and closing down and it is SO loud, slamming and banging on the concrete. There are many many people going in and out of the nightclub all night long, and you will hear every time the door opens and closes, not to mention 50+ people outside talking, laughing, smoking and enjoying their evening. You, however, will not enjoy yours because it is IMPOSSIBLE to sleep with all the noise from 11pm to 7am. Then in the morning, if you leave early, you'll have to walk through those who are leaving the club/milling around, drunk/high, glasses being dropped in the area etc - and it doesn't feel safe. Other than the insane noise levels and constant bangs from the doors and constant noise from people - the dentist surgery opposite's light come on about 3am and ILLUMINATE the entire apartment - because they don't have black out curtains/blinds. I was ont he first floor directly above the nightclub. Absolutely horrendous. Ruined my stay in Seville. I spent my time exhausted from lack of sleep. Magna Sevilla never responded to my complaint. They are also terrible at sending the code to get in to the building, causing much anxiety. When I arrived, I had to call again to get access. There is NO ONE to talk to for help at this place either. You just get a Whatsapp number - and they don't reply! AVOID AVOID AVOID."