"We stayed here at the H10 Casa De La Plata for 5 nights with breakfast. It's our first time staying at this hotel.
First impressions were very good. Calm, quiet check in. Professional, very friendly staff.
The hotel is a stunning design with a boutique style throughout. The lobby, all communal areas, the hallways & rooms are a lovely standard of decor & style (see photos)
The sun terrace could use some clever rearrangement to facilitate being able to provide more deckchairs & lounge seating, there was never enough available & this was frustrating. Most of the bulk of our days were spent out & about on tours etc of the city, however it would have been nice to have spent an hour being able to relax on the sun terrace later in the day, although there was never any room to accommodate the amount of guests wanting to utilise it.
There is no gym or fitness room which is very odd for a new hotel. There is however the space for one, at the end of the Reception/Lobby area there is an unused space/area which the hotel charge guests to sit inside (bizarre) we never saw anyone use this area at all. This would be ideal for a gym room.
(We used a gym recommended by the hotel initially, but found it too warm so we used 'Basic Fit instead at about €11 each time) a short walk
Overall, we really liked the hotel, although unfortunately there are a few items which should be addressed immediately for a hotel of this calibre.
✅️ Very clean throughout
✅️ Great staff (Rafael Lopez is so friendly) to be honest ALL of the staff are so so friendly & helpful
✅️ Good breakfast overall
✅️ Good Air Conditioning (although keeps turning itself off which is annoying in 40°C heat)
✅️ Ritual of Mehr products & amenities which is a lovely addition because it's the beautiful scent of orange & cedarwood
✅️ Great bathrooms
✅️ Comfortable beds
✅️ Amazing location
✅️ Nespresso machine in room
✅️ Bath robes/slippers
❌️ Lifts/Elevators are very slow
❌️ Not enough Deckchairs or sunloungers on the sun terrace (more should be made available for use)
❌️ Very cloudy water in plunge pool
❌️ Pool needed a deep clean (a dirty tide mark was visible around the pool)
❌️ No gym/Fitness room (for a hotel of this standard it's very unusual) & should be addressed"
