"We stayed at this hotel as part of a package deal during the last week of October 26.
Initial impressions were mixed. The interior of the reception area and surrounding areas is quite dated. The reception staff were very friendly but it was clear that rooms were not ready for most who were checking in at that time (around 11am local). As it happens, ours was.
I had booked at room in a "premium location". I would agree that it was, but the distance to haul our luggage from reception to said premium location was further than I'd imagined at first. Not a showstopper for us, but if you have mobility issues, it could prove to be a problem. Then again, if you do, then i would suggest this sort of hotel/accomodation wouldn't be your speed anyway.
The premium accommodation was fairly secluded from the rest of the accomodation, and even featured outdoor loungers around a small grassed area in the center of the accomodation.
The overall resort is very clean, although I will note some exceptions. The extraction fan in the room was clogged with dust, some of the plug sockets were showing signs of wear with plaster coming away from the edges, and we had insect guests of various varieties most evenings.
The hotel itself you must understand, first and foremost, is obviously a hotel largely aimed at younger guest. That much is pretty clear, although I would suggest the provisions for children outside of the splash park are quite limited in their scope. Yes there is a games zone, but the opening hours are bizarre (mid-afternoon for a couple hours, then again at 9pm through until 11pm). I know some kids stay up late, but that feels like they're aiming at an older teenage demographic. Although the staff within made it clear they were expecting to see my 8 year old in there past 9pm, which wasn't likely most days.
Speaking of the games zone, it does feel like they've thrown a bunch of games consoles around the edge of a room, mounted some TVs and put a bunch of plastic chairs in front. There are also a chess board and some other table top games scattered throughout. There is a small cinema available within as well, but this felt like it was ripe for issues with kids being left alone in the dark somewhat unsupervised from what I could gather. That's not to say there was no staff within the games zone, but they appeared to be there to recite the rules, rather than provide any extra value to the experience.
To the food situation. Yes you can get all inclusive as most people seem to. But to put it lightly, they clearly haven't put much thought into the food options, the variety and also how to manage the amount of people who try to use the buffet restaurant at one time.
The situation at the time the restaurant opens for the evening especially is frankly ridiculous. Now this isn't a knock on the staff. If anything, the staff were the one good thing about the entire thing. Faultless in clearing tables as fast as they could, and getting food restocked. But the layout of the buffet itself, which effectively leads to a single long winding queue, meant that you had waiting times in excess of 30 minutes before you could sit down with your food. By which time, the food was already cold, and often you were left searching for an available table.
If you're all inclusive, the better option might be to grab a burger at the snack bar before the restaurant opens and skip the chaos.
In terms of the variety of food available, it was quite lacking to say the least, especially for kids. If your child doesn't like pizza, pasta or hot dogs, then you might be out of luck. Strange for a hotel so clearly geared towards a younger guest.
As the week went on, a few different options were made available but it was again very limited it scope and appeal.
The buffet restaurant needs a major overhaul and redesign soon, as the layout is the main contributor to the congestion within the restaurant.
There was a separate grill restaurant advertised as part of the stay, but that has seemingly been closed for some time and I saw no sign of it being open any time soon.
Speaking of all inclusive, I do believe they're providing the most loose form of all inclusive possible. Yes, technically drinks and some food are available all day until the indoor bar closes in the evening. But when you account that only the pool bar is available during the day, and then indoor bar in the evening, it doesn't allow for many guests. Be prepared to queue at all times. Inexplicably, the pool bar also seems to provide carbonated drinks...without carbonating them. Coca Cola flavoured still water is about what was on offer. I have noted other reviewers stating the same thing, so it appears to be an ongoing trend.
One thing to note regarding the pool bar. Even if you have paid for all inclusive, the crisps and other snacks behind the bar still attract an additional charge. As I said, they've adopted a very loose definition of "All Inclusive". Perhaps "Most included" would be more apt.
Compared to other hotels I've stayed at on an all inclusive basis, this was the loosest form of it I've experienced. You aren't missing much if you went full board or even half board. In other words, all inclusive isn't worth the extra cost in my opinion. I could perhaps see a justification if you're a looking to get as much alcohol in as you can on your holiday. Although if you're staying at this hotel, I'm not sure getting drunk as much as possible should be your priority, as you're not likely to stay here without children.
The evening entertainment was fine. Nothing to write home about, but the staff were clearly having fun at the very least.
There is a fenced area for football and volleyball games. Strangely, there is no lighting in these areas, which renders them in total darkness after hours. In fact, I would suggest a number of paths and areas in the complex are poorly lit, if at all. There doesn't appear to be a logic as to what is and isn't lit during the hours of darkness.
There is a supermarket just up the road next to the hotel, but again it did seem to be fairly limited in what was on offer. Although they did appear to have every inflatable pool item you could think of in stock.
Based on extensive reading of other reviews and talking to guests during my stay who have been to the establishment previously, it has become quite clear that the accomodation has been on a somewhat downward trajectory for quality since the acquisition by the Fergus Group in 2025.
I imagine as part of the post-sale actions, a number of cost cutting measures were taken. I can only hope that this will be with a view to improve things in the future when funds become available. It wouldn't be unfair to say that the hotel is stuck in the early 00s. Compared to what I've seen regarding other Fergus hotels in other locations, it almost appears like this one is the forgotten stepchild so to speak.
I think there is certainly a lot of scope for improvement and upgrades across the entire site.
For transparency, I paid around £1,600 for a week stay, all inclusive in the October half-term for myself, my spouse and one child (free child space with Jet2 Holidays). After my experience this week, I think £1,600 for two adults (accounting for free child) is on the higher end of what you should be paying for a week here. I think a fairer price would be nearer the £1,200-1,300 mark if I'm being truly honest, and even that might be a tad on the high side.
Fergus are obviously a popular brand in the Spanish hotel business, but I think they're trying to sell this hotel on their name rather than the quality of the hotel itself.
Would I revisit? Not as it stands, no.
I would be willing to give it another go if they fixed a number of fundamental issues with the restaurant and mixed quality of food/beverage offerings throughout the resort. But based on how busy the hotel was, I expect that they won't be in any hurry to improve things as it clearly still brings in a lot of revenue.
My overall recommendation would be to spend a bit more and stay at a better hotel elsewhere on the island.
I gave this hotel a 3 instead of lower, as I believe at a better price point, there is potential there."
