Jutlandia Family Resort

"The facilities are amazing for children under 7. The cleanliness was not good at all. I had to request the room on a few occasions to be cleaned and I was made feel like I was an inconvenience. Even then I was left looking for toilet roll and towels they just never seemed to top us up. Then we discovered bed bugs! Seen them around the room but Didn’t realise that’s what they were as I’d never seen them before until we got home and were eaten alive by them after they travelled back with us. It’s been a nightmare since."

"Had stayed here three years running with no issues. Had to cancel this year because of family breavment. I knew I would lose 30 percent which was fine but it is coming up on two months now and I can't get my refund back. I have rang emailed numerous times . It's around 880euro and nobody is responding."

"From the moment we arrived we were greeted by the lovely Petra and Pablo at reception and check in, who went out of their way to help us. I was holidaying with my daughter and 10 month old Grandson. Petra went over and above all expectations in her kindness and help towards us. We really can’t thank her enough. The hotel was clean and welcoming. Bar staff (especially Marcia) were fabulous. Drinks were good and the coffee excellent. We had a cocktail one day and it was delicious. Our room was clean and spacious and the offer of a fitted safety gate across our ground floor balcony was greatly appreciated with an inquisitive crawling baby. We had a fridge, kettle and microwave in the room, which was so handy even though we were AI. The air conditioning in our room wasn’t brilliant especially on the first few nights. We did report it and it was checked but it didn’t really get any better. We would have chased this again but the humidity did drop after the second night. The WiFi around the hotel was good. The entertainment was great for children of all ages and Saul did an amazing job every night engaging adults and kids at the mini disco. Alison from the kids club was also very friendly and helpful. You can hire beach/pool towels for 10€ refundable deposit and the same with the room safe. The ‘ Cup/Glass’ system is also a great idea for AI guests. It took us a little time to get used to it ( as we kept leaving our empty glasses on the table) As for the food. .. You have to walk across the road to a sister hotel for Breakfast and evening meal. You can also go for lunch, however The Jutlandier offers a great snack service of Burgers, Toasties, Pizzas, chips, onion rings etc all cooked fresh to order between 10-18.00 The food at The Plazamar was also brilliant. All meats were cooked in front of house and were very tasty. Plenty of choice for everyone including fresh fruits salads, pastries, breads and desserts. Hotel was in a good location with a short stroll to the shops bars restaurants and beach. This hotel makes you feel safe to leave your belongings on a sunbed and take a dip in the pool. Or leave your bag on a table and go up to select your food and it will still be there when you return. I would definitely recommend and return to this super hotel. Many thanks to all the staff who made our holiday truely memorable"