Leonardo Boutique Hotel Mallorca Port Portals

"We recently stayed 3 nights to celebrate our 30th Wedding Anniversary. I will say slightly disappointed in some aspects of the hotel. We arrived quite late on Sunday evening around 22.30/23.00. We were given our room number, when we got upstairs room hadn't been cleaned, contacted reception who asked us to come back down. We were then asked were we sure it hadn't been cleaned?? Well yes considering all the bedding was stripped and piled up on the side. We were then given the room next door, I am sure for good customer service someone from reception should have come to us, rather than us have to come back down with luggage etc! I just generally felt the reception staff not overly friendly despite what time of the day we passed. Rooms could do with a bit more lighting towards the balcony and in the shower room, toilet room and sinks had great lighting, never understand hotels that have dressing table/chairs but with no lighting to see anything. Disappointed the rooftop bar wasn't open but I suspect that was our issue going slightly out of season. Plus side lots of wardrobe/draw space(we did have a deluxe room), shower was powerful and good providing it was still light outside. Just some things needed a slight upgrade/TLC but again this could be due to being towards the end of the season and will all be sorted close season. I am on the fence where I would return mainly based on the area as opposed to the hotel."

"I'm 68, my wife is 67, we have a room on the 8th floor, so the lifts broke down we asked when they will be fixed to be told tomorrow. It's 12 noon next day no sign of the lifts being fixed. We are sitting at the pool which is full of debris so I asked them to clean it, I was told the pool is closed, then I was told it was officially closed but I could use it. I think someone is trying to shift responsibility. Stay well clear off this one star hotel"

"Honestly someone needs to lose their job over the decision to close the roof top bar during week days! One of the main attractions for a hotel is if there is a roof top bar its a big thing for guests and given its an adults only hotel, why in earth would you only open it to guests at weekends?? On a positive note, Staff were friendly, rooms comfy, good showers and aircon was good. On a negative note, roof top bar issue unbelievable! 2 days without sun bed towels, told to use bath towels out of room! Don't be fooled by the pictures of the pool area. Firstly its at the front of the hotel next to car park and has a major busy road right next to it, which made it hard to relax given the traffic noise. Only accommodates 40 people which is enough given the size of the hotel. Air-conditioning vents dripping condensation on to food in breakfast area. Limited drinks available in the bar. The hotel location. Ery good for beach at portal, but very disappointing stay given the issues mention, which is poor for a hotel chain."