"Would not recommend this hotel.
We specifically chose an adults-only hotel because we were hoping for a peaceful and relaxing holiday. Instead, it turned out to be a party hotel filled with loud German teenagers and adults who made noise until 5–6 a.m. almost every single night. If you’re looking for a quiet getaway, this is definitely not the place.
From the moment we arrived, the service was disappointing. We weren’t informed about breakfast times or even told that the room key was supposed to be worn on our wrist at all times. This became relevant later during our stay.
The room itself was very small and poorly designed. There was no proper ceiling light, only two small bedside lamps, meaning you had to fully open the curtains during the day just to see anything. Unfortunately, our room faced the pool, so everyone outside could look directly inside. The walls were paper thin, making it impossible not to hear every conversation, every door slam, and every person walking through the corridors. Our room also overlooked the pool area, meaning we had to listen to the DJ’s loud music every evening until around 11 p.m.
The bathroom offered virtually no privacy as there wasn’t even a proper door. On our first day we noticed the shower head was cracked and reported it immediately, but nothing was done throughout our entire 10-day stay.
Sleep was almost impossible. Every night from around 10 p.m. until 6 a.m. there was constant shouting, laughing, banging on doors and people running through the hallways. It honestly felt more like a hostel for partygoers than an adults-only hotel.
Unfortunately, it got even worse.
We found cockroaches in the bathroom. One crawled out from underneath the toilet in the middle of the night because the toilet wasn’t properly sealed to the floor. We reported it to reception, and their solution was simply to apply silicone around the toilet instead of properly addressing the issue.
During our stay there was also a water leak outside our room, and one night the batteries in our door lock died, leaving our room unlocked. Thankfully this was fixed quickly, but it certainly didn’t inspire confidence.
The worst experience happened on our second-to-last night. We returned late after watching the FIFA World Cup celebrations and were stopped by the security guard before entering the lifts. He asked to see our room keys, which were apparently supposed to be worn on our wrists at all times. We had removed the wristbands on the first day for hygiene reasons, and nobody had ever informed us they needed to stay on permanently. I had my fiancé’s room key in my pouch to avoid carrying both keys around. As soon as I showed it, the guard immediately assumed it belonged to my fiancé and questioned me. I explained that my own key was upstairs in my backpack and I would have happily shown it if asked.
As an Asian woman, I couldn’t help but feel profiled. The guard seemed to assume my fiancé was the primary guest and treated me as if I didn’t belong there. He eventually said, “I’ll let you go this time,” while smirking at my fiancé. The whole interaction was disrespectful, humiliating and completely unnecessary.
The following morning, when we checked out, the very same guard saw both of us returning our room keys together and then told another receptionist to assist us. That only reinforced how inappropriate his assumptions had been the night before.
Overall, this hotel was a huge disappointment. Poor communication, terrible sound insulation, constant noise, maintenance issues, cockroaches, and an unacceptable interaction with security completely ruined what was supposed to be a relaxing holiday.
The only positive thing I can honestly mention is the breakfast, which was very good.
Other than that, I cannot recommend this hotel to anyone looking for a peaceful holiday."
