Iberostar Selection Playa de Muro Village

"Wonderful family-friendly hotel with a welcoming atmosphere. The rooms are comfortable, the staff are friendly and attentive, and the location is excellent. A great place for a relaxing family holiday, we really enjoyed our stay!"

"This was a mixture of enjoyment and absolute couldn’t wait to leave It started with rooms that were directly beside the road, which is very busy and very loud The first night no one slept well We had booked two rooms at the children’s pool area Motor bikes revving cars screeching sirens It was a nightmare Then there was the added joy of smelling sulphur or sewage at all hours of the day night - so bad it was gag inducing So, we changed rooms. And paid even more money for quieter rooms My husband and I were fortunate to get a ocean view suite; and it was expensive on top of already being expensive Our daughter and her husband and baby were moved 2 rooms in away from the road, and it was still incredibly loud This also was charged at an additional extra premium We waited all day for the new room, finally after 17:00 they could change rooms Her new room was quieter, but the closet smelled overwhelming of urine - it took another day to have this cleaned and disinfected Their patio furniture was worn, dirty and old Definitely not the quality we paid for Our suite was bigger with a huge balcony with a dirty outdoor tub that wasn’t cleaned once in our week stay - so obviously not utilised or enjoyed The patio furniture was stained and torn - again not what I expected for a 5* resort I woke up early and watched the sun rise, which was beautiful- with the added stench of sewage with my coffee Our room didn’t have coffee cups at first - or sugar - or creamer or spoons - or a beach bag - or fresh towels during our stay One day we had new towels and they were torn - just not 5 star The beds were rock hard - by the end of the week I had aching shoulders and hip bones from the hardness of the bed They advertised a pillow menu, but then didn’t have any pillows available Two days in a row the grounds keepers were using blowers and cutters at 06:40 in the morning It was just too early on holiday to be woken to garden machines cleaning Here’s what was great The beach The buffets The wait staff were fantastic The location is lovely with local shops It is an hours drive from the airport - do rent a car The pool is lovely but not heated A great cold plunge experience I’m not sure if I’d stay again - as it wasn’t really a 5* experience- especially considering what we paid for all inclusive Too many caveats for what’s not included Fill the fridge with more than one beer each day Liquor isn’t included in the rooms, but it is at the bars So having a drink at night is possible if you go to the bar to get it No ice machines either - which was not the end of the world- but again not in keeping with 5* The jury is out on a return visit - but it looks unlikely"

"Very clean well organized hotel for relaxation Beautiful area around very good food Comfortable clean and pleasant"