Globales Santa Lucia Hotel

"The location of the hotel is fabulous. The pool area is far too small for the amount of guests. People queuing at 6.30am, absolutely ridiculous. They put their towels down, some don’t return until the afternoon. Food is good most of the time. The carved meat we’re fab. Getting a fried or omelette can be challenging. When the lady was serving bish bang wallop done, when the chap was doing it, like watching paint dry. Rooms are small, bed is soft. Gave me Bach ache. Staff are very friendly. Tui reps were great. Shout out for Adrian. Would we stay there again, no we wouldn’t. It suits a lot of people but not for us. We came back last night & had a fab night sleep first time in 10 nights."

"Location is spot on. Rooms on the small side but maid service clean everyday. Staff lovely especially the entertainers who are brilliant. Couple of acts were good. The all inclusive is very restricted, not much choice on drinks. You should have the option of filling up your water bottle and you should have a choice of snacks until at least 10pm. Food is hit and miss … lunch is probably better than the evening meal . Having to get up early to get a sun lounger is a joke, there needs to be more loungers and brollies."

"Four-star prices, two-star experience Where do I start? We booked the Santa Lucia Globalis as a 4-star hotel in what we believed would be a pleasant, sophisticated resort. Sadly, that is not the holiday we have experienced. The hotel itself feels much more like a 2-star property. The rooms are basic, the food is distinctly average and too often is lukewarm or cold. There is one chef trying to cook fresh food such as omelettes for everyone, resulting in predictable queues. Perhaps having another chef might be considered a worthwhile investment for a 4-star hotel? The restaurant service is particularly frustrating. Being in the middle of eating only to have a waitress reach across you to clear your husband's plate is hardly what I would call attentive 4-star service. Then there are the extras. €41 for ONE WEEK to use the room safe. Yes, you read that correctly. Pool towels are another €10. At these prices, I was half expecting an additional charge for breathing the air. And then we have the sunbeds. If you enjoy getting up at 7am on holiday to put a towel on a sunbed, you're going to fit right in. Apparently this is the accepted morning ritual here. We chose a holiday, not an endurance sport. The evening entertainment is heavily geared towards an older clientele, with bingo and singers most nights. Even if that's your thing, good luck finding a seat. But ultimately, our biggest mistake was choosing Palma Nova. We wanted a classy, attractive Mediterranean resort where we could relax after our cruise. Instead, we have found it extremely commercial, crowded and geared towards mass tourism. It is simply not the sophisticated resort we thought we were booking. We've also done two excursions — the Caves of Drach and the Pirate Show — and both left us feeling that the priority was getting as much money out of tourists as possible rather than providing a genuinely memorable experience. Maybe this hotel and resort are absolutely perfect for some people. Clearly, judging by the number of returning guests, they have found their market. We just aren't it. After looking forward to this part of our holiday, I can honestly say that I have spent far too much of it wishing I was somewhere else. Following our cruise, I expected to be enjoying a relaxing and sophisticated week in Mallorca. Instead, we're counting down the days until we can go home. Santa Lucia Globalis: four stars on paper, but sadly not in our experience. Palma Nova: definitely not the resort we were looking for. We will not be returning."