Globales Santa Lucia Hotel

"Stayed for 3 nights HB for my sisters 60th birthday. The only good thing about this hotel is the location and views. We were checked in by Deborah who was friendly and courteous. She provided us with information regarding breakfast and dinner. We paid the tourist tax and asked to hire the safe....however at €35 euro for 3 nights we decided against it. I had emailed ahead of our stay asking for a quiet room with a pool view and was celebrating my sister's 60th. Our room was clean and spacious however nothing was provided for a birthday celebration no card or banner. Tea coffee ,sugar & milk was provided on the dresser along with 2 bottles of water. It would've made more sense to place the bottles of water inside the fridge. Our room had an adjoining door to another apartment which gave you no privacy, you can hear conversations clearly. The bathroom was dated with a shower over the bath on mixer taps that ran hot and cold whilst showering. Towels were changed daily however they were old and thin not 4* quality. The food as other reviews have said was always luke warm at best. One evening there was roast beef and Yorkshire pudding, we took one look and walked away, it was a huge joint of beef with the ball joints on show! The pool area was never cleaned the whole time we were there. It is true the sunbed cushions are absolutely filthy! Another review mentioned this in August so you can imagine how bad they are now in October. We caught the last of the sun up on the terrace deck area...again filthy sunbed cushions and there was a cigar butt and other rubbish still there on our last day! The staff working at the pool snack bar were not very friendly at all especially Jessica who was downright rude! The indoor pool was as cold as the outdoor pool and the jacuzzi was also very cold, hence we didn't go in. I stayed at the Santa Lucia many years ago before it was a Globals hotel and believe me it definitely was a 4* back then. The restaurant was a proper restaurant with fresh linen on the tables and courteous staff. Food was plentiful hot and well presented.... not anymore . I'm afraid the restaurant now represents a cafe style setting with no ambience whatsoever. The pool area used to be immaculate and well looked after but that standard has now disappeared. We spoke to other guests who felt the same. We paid just under £600pp to stay 3 nights half board at Globals Lucia and have stayed in far better 3* hotels in Palma nova for alot less. Another thing is if you have an early morning transfer before 7am don't expect anything for breakfast...not even a muffin or a biscuit!"

"Been here a few times and all good. This time will be our last. Cockroaches and mice in dinning room .reported to woman on reception who shruged her shoulders as she walked away. Outside areas filthy and rubbish left for days tui advertise this hotel as platinum. I qould say crusty and rusty. Informed globalis and Tui. Waiting fir replys."

"Go twice a year to Santa Lucia get a fantastic welcome from all staff.love the atmosphere and fantastic shows .asked manager for a certain room and he tried his best to help me .the hotel is spotless .best location ever.god willing we will be back in may"