Globales Santa Lucia Hotel

"First time in 40yrs back to hotel really enjoyed our party of 4 stay half board 1st floor palma nova beach side lovely clean bedroom and bathroom walk in shower would make it perfect nice views good selection of food something for everyone sometimes a little on cool side but microwave if required always managed to get a table for 4 breakfast very good toasters a little temperamental plenty of coffee machines some very good staff very busy and courteous pool area we are not poolies so we never saw or joined in the queuing we came back for the last of the sun and always got a sunbed the pool area was very untidy with plates and plastic glasses obviously from lazy guests only had one beer it was not to our liking never saw the entertainment as we went out every night lifts tend to be a queue but we were on first floor so we used stairs location is perfect price was brilliant early bus at7am but no breakfast facility the only let down Thursday flight palma airport was a breeze all in all a brilliant time definitely use hotel again thanks"

"Santa Lucia gets four stars for the view only....nothing else about this hotel is even three star!! This makes us feel sad as this year was our 10th annual holiday there and WOW what a difference a year makes. The reception area remains appealing everywhere else is just not kept clean. The terrace is untidy and the sunlounger cushions are disgusting. On a positive note the food from the snack bar is delicious but thats because its cooked to order. Again we stayed on the 7th floor but we have to agree with the vocal guest when he said guests are being "conned"....how right he was!! None of the local alcohol is drinkable...just awful and considering we were premium all inclusive we were told we would still have to pay for labelled alcohol. Now on to the blue PLASTIC token system....all guests get one which entitles you to x2 drinks. When you return your glasses (plastic outside) you get your token back......and this is to help reduce the use of plastic!!! None of it makes sense at all!!! Restaurant has a fairly good selection BUT be prepared to need the microwave.....food is either lukewarm or cold. If desserts are your thing then you will be happy......although very few were labelled so its a guessing game as to what you will get. SOME staff are pleasant, most really do not look like they want to be at work, something i have said before. All staff have had new uniforms, not sure what look they are going for with them? We didn't use the rooftop terrace...guests are very precious about the loungers up there and after one attempt we decided not to bother. We stayed for a week this year as we had been on a cruise the week before but halfway through we went to look at other hotels for 2027 (Santa Lucia was already pre booked) and have since cancelled our next stay here for another hotel. Santa Lucia suits those who have stayed there twice a year for a long long time....you will know who they are because they are greeted and treated differently. Can't comment on entertainment this year as we went out to eat every night. We have always spoken so highly of the Santa Lucia and recommended a stay there for so many of our friends. Shame its taken such a downward turn."

"Stayed for 5 nights here this time as this is my 4th visit. Had a great time with the animation team - Alex and Georgia. Thanks for all your efforts in the activities and keeping everyone entertained. Sueeeeee loved it. There were a couple of faults with Santa Lucia in our few days there eg the lift being broken, a slight power cut, pool side not cleaned daily (empty cups and plates left) the main one being the shallow ‘baby’ pool. It had tissue, salt packets and plastics bits at the bottom when we arrived, I asked staff everyday if the rubbish could be picked out but it never was, the tissue had dispersed throughout the pool and the plastic is still in there. Would like to come back but it would have to improve first"