Globales Palmanova

"We were returning for the second year and unfortunately this hotel is no longer the same as it was last year. I have read some of the replies to customers reviews from the management and find the replies to be very dismissive and rude. Regarding the lifts: Yes they may be deemed safe, serviced etc etc but they are not fit for purpose in terms of the usage required from them. Waiting for up to 15 minutes is ridiculous and people can’t be expected to climb to floor 6/7 numerous times in a day, one lift stopped working during our stay with people being stuck in the lift temporarily. The receptionist opened the doors manually, sent the lift back up to floor 4 and then just left it for people to use without it being checked by an engineer first. The restaurant: We presume a change of head chef and team as the food has deteriorated. The offerings often do not complement each other, a lot of empty trays and staff not refilling that quick, a lot of food cold and tasteless. Looked like previous nights fries on offer at breakfast which is poor and also a bit random. Staff at the door not that interested, couple of times we walked in without being greeted, man was on his phone at the door one night (25/9/26) and didn’t lift his head. Such a shame as the food was good enough last year. Can’t fault the waiters/waitresses, they work hard and are always polite. WiFi: Non existent initially, until I was made aware by another guest of the premium WiFi, you can get a QR code from reception although when I first asked the receptionist he didn’t give me it until I questioned it again, he then issued me the QR code and this WiFi worked well, I found it all a bit strange. Pool bar: Food was great from here, we found it better going here than the restaurant for lunch. Good pizza, chips, hot dogs, veg etc. I said it in my review last year, why can’t this pizza be served in the restaurant. Que for drinks could be long, we paid for the VIP area where you avoid the que for drinks. Some food available up in the VIP area but not well managed and re stocked. Basically getting comfier sun beds for your money. No problems getting sun beds and no need to reserve. We had our belongings moved by a family of 6 after we had been out for lunch for around an hour which is mad behaviour! (Villa Cap and co.) Bar at night: Qued 10/15 deep, didn’t waste our time, one staff member on the bar, not their fault but this isn’t a great service. Didn’t take in any of the entertainment. I would be confident to say the hotel has not had a penny spent on it since we visited last year. Although the hotel is very clean and is in a great area of Palma Nova, we ate out the majority of the time as there are great restaurants. Sadly we won’t return to this hotel."

"Pool - Dirty around the water line. Sun beds have visible staining and cracked tiles around pool. Snack bar pizza was very good. You get given a token for your drinks on day 1 and have to keep returning your cup. This does cause a que everytime you want a drink as there is only 1 member of staff. I found the staff rude and not friendly. Rooms - Fine. Showers were good, everything was very clean and rooms were done everyday. Food - Very Limited choice, with dishes reflected the same on each side, no omelettes for brakfast."

"This hotel was…..mehhhhh. It is clear that money was spent on it initially, when you see the well kept reception area, and the well installed bathrooms, but the maintenance budget is non existent. The location is good for access to the beach and some nearby restaurants and bars. Rooms have no air con, or barely functioning air con. Their solution is to offer fans that merely move hot air around the room. Fridges have broken hinges or missing freezer doors. Sofa beds with missing planks. No lights on balconies, so pitch black after 10PM in July. The room we were assigned also has a cube table with built in light. One of the plug prongs was broken and hanging loose leaving us with an electrocution /fire hazard. The noise in the hotel was very pronounced. The walls must be very thin as noise from other rooms and corridors can be a major issue depending on who is staying beside you. The hotel also suffers from that age old problem of people throwing towels on sunbeds around the pool then disappearing out for hours without using them. On the topic of the pool...it is strange. Smaller than photos suggest, and a weird layout. The shallow end exists for about 1 metre, then drops off a cliff to deep, same at the opposite end. We had one meal in the hotel, that was passable. The drinks on the other hand were not. Cocktails were very weak, and a “jug” which normally contains 3-4 glasses, contained 2, and sold for more than the price of two separate cocktails. The big punch to the gut through, was the safe “rental”. Every other hotel we have visited ask for a deposit and a small fee. Globales Nova on the other hand , asked for 80 euros, daylight robbery when their terms and conditions basically say, unless you use the safe, we are are not responsible for any theft. The one and only positive note I will give, is that the cleaning and reception staff are fantastic, especially Piadad who tried to help with issues as much as she could."