Puro Grand

"Very nice hotel in the middle of the old town in Palma. Very friendly service, nice rooms."

"I had the Junior Suite on the 1st. floor, which was very nice in itself. The bathroom was one floor up via a staircase. Unfortunately, there was no ventilation in the bathroom, so it was unbearably humid and hot after showering. The biggest disadvantage, however, was that the room door is not soundproof and you could hear everything that was happening outside. Since it was connected to the inner courtyard via an open staircase, you could already hear the staff setting up breakfast at 6 a.m. in the morning. There is a Puro Beach Club attached to the hotel. Here we were told that we had booked it too late and now only paid loungers were available?! What kind of statement is that, please? Then it was said that it costs 110 euros per person, but 80 euros of that is for consumption, so it only costs 30 euros. We booked it, spent a very nice day there, and when the bill came, there was no more talk of the 2 x 80 euro consumption voucher. (By the way, I spent over 600 euros for two people.) When I spoke to the lady at the reception who had told me about it, she had spoken with her manager about how one could retroactively offset that. I could not hear the conversation, but I could see from the manager's body language that he did not care and I would not receive a credit. Unfortunately, that really tarnished the overall impression. Here, one is clearly being ripped off. I will definitely not be able to recommend this hotel! Too bad."

"I just returned from spending the weekend at Puro Grand Hotel and the stay could not have been better. The hotel is incredibly comfortable and features careful, elegant, and very pleasant decor in every corner, achieving a perfect atmosphere to rest and disconnect. The staff, especially the reception staff, is tremendously friendly, attentive, and always willing to help you with a smile on their face so that the stay is impeccable. Its location is simply unbeatable. It is located right in the center of Palma, which allows you to walk to practically anywhere, but by being tucked away on a quiet street, you enjoy all the convenience of the city without suffering the bustle of the tourist area. As an added value, belonging to the same group, I had the opportunity to enjoy Purobeach, which turns out to be the perfect complement to the trip. It is an ideal place to spend the day in an exclusive and relaxed environment, accompanied by excellent food and top-quality service. Without a doubt, a 10/10 hotel that I will return to very soon. Totally recommended!"